Model #25367879503 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

my kenmore fridge will not cool but my freezer is fine 25367879503

A:

Thanks for the inquiry and for being a valued member.

I am sorry to hear of the defrost issue you're having with the refrigerator. I know how concerning that is to have happen. 

This could indicate an issue with any of the defrost components. It could be the heater, timer, or thermostat for defrost. In order to identify which is at fault, they will need to be tested with a meter. The most common failures will be with the thermostat and timer. The heaters are typically pretty reliable. If you want to test them first, there are some great YouTube videos you can watch first, and then order the correct part once identified. 

The defrost timer is part number 215846602, and the defrost thermostat is part number 5303918202. If by chance the heater is at fault, its part number is 240356221. 

I hope this helps and thanks for using SearsPartsDirect.com. We appreciate your business. 

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Jeff Wallace Sr -
Sears Technician
November 16, 2014
Q:

The food turned bad in the fridge lower half even though I already adjust the temperature to coldest.

A:

Refrigerator cooling problems and spoiling food would be upsetting. The cost of everything keeps going up, including food. The expert may be able to provide advice to help but will need a bit more detail. If you include the make and complete model number of the refrigerator it will help the expert provide the best answer possible. I did attach a quick maintenance video and the link to Sears Home Services if a technician is needed to help. Both links are below. I hope these links help if needed.

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Barbara H. -
May 17, 2012
A:

25374823400

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stephenie -
May 17, 2012
A:

25367879503 is the model. I First notice some ice that block the outflow of the air from the freezer to the fresh food section. I removed the power from the fridge and wait for the ice piece to fall out. I plugged the power back in, the freezer part works but still warm in the fresh food section. I open the back panel in the freezer and see nothing unusual other than playing with the valve to open/close the air flow to/from? the freezer to the fresh food section. I wonder if the fan is working. How do I check?

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MinhChau -
May 17, 2012
A:

Food going bad indicates the temperatures may not be cold enough. My first suggestion is to check the temperature in the refrigeration section. This is best done by placing and thermostat in a glass of water. You can most likely find a thermometer for about $4 dollars at the local grocery store. Replying with a model number would also be helpful. Make sure the fan in the freezer is working and if there is a fan next to the compressor make sure it is working also. If you can remove the kickplate check if the coils are covered with lint. I hope this helps. Please reply with a model number for further assistance.

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Fred M -
Sears Technician
May 19, 2012
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