Model #25367872504 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

Refrigerator freezing 25367872504 Kenmore Refrigerator

Q:

refridgerator not cooling

A:

A refrigerator is one of the most important appliances in any household so when it can be aggravating when it begins to not cool properly. I did some research on the problem and provided a link to a similar question and answer on our site. I hope this will give you a better idea on the next step to take until the Expert responds to you question in more detail within 24 to 48 hours.

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Julio -
August 10, 2012
A:

there really isn't much, if any, frost built up on the inside of the freezer. the freezer is working fine, It's the refrigerator that is not cooling properly. any other ideas?

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david -
August 11, 2012
A:

Hi,

Thank you for your question. It is concerning when the refrigerator is not functioning correctly. Your refrigerator cools the fresh food section by drawing air from the freezer and pushing it into the fresh food section. It draws air thru the grill opening on the freezer back wall and passes it thru a baffle to the fresh food section. Is the grill blocked off or is the adjustable grill opening closed off? You may need to remove the grill to check behind it to insure the baffle is clear.

I hope this is helpful. If I may be of further assistance please include more details in a reply to this post.

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Bill__W -
Sears Technician
August 11, 2012
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Q:

refridgerator not cooling

A:

It can be extremely aggravating when a fridge's temperature begins to rise. I would suggest that you provide a little more information such as the make and complete model number of your product, so your expert will be able to provide you with the best possible answer. Just click on reply down below, where you can provide the additional information.

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Julio -
August 10, 2012
A:

kenmore top mount model 253.67872504

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Anonymous -
August 10, 2012
A:

any thoughts julio?

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Anonymous -
August 10, 2012
A:

Hi,

Thank you for your question. It is concerning when the refrigerator is not functioning correctly. When you say stopped cooling, is the interior lights working? I will assume the lights are working. That puts the problem to the cold control and the defrost timer. If you are not hearing any motors operating inside the refrigerator, that further narrows the fault to one of the two mentioned components. If you would like a Sears Home Services technician out to troubleshoot and repair follow the link.

If you want to do this as a project, you will need a volt ohm meter and be able to check live volts and do ohms checks.
Please reply to this thread and I will gladly assist you with the troubleshooting.

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Bill__W -
Sears Technician
August 11, 2012
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