Model #25365802509 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

Clear Drain Line on Kenmore Refrigerator 253-65802509

A:

A Refrigerator is definitely something we depend and when starts malfunctioning it can be a big inconvenience. I have attached some links below that give great information on way this may be happening. Hope it helps!

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Priscilla V -
June 01, 2011
A:

I answered your previous question ( How to clean plastic drain hose on refrigerator? ). Your comments on the first link provided above seem to indicate that you already resolved the problem. Let us know if you need more assistance.

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Lyle W -
Sears Technician
June 02, 2011
A:

Put everything back together, so far so good, seems to be operating fine because there is no water buildup underneath trays. Just wondering what caused it to plug up so bad that I had to use a air compressor to blow junk out? Thanks for your help!

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Frederick -
June 02, 2011
A:

Excessive frost build-up due to high humidity or other factors could have caused this problem to develop. Check the door gaskets on the refrigerator and freezer door. It could have been an isolated incident. If the problem returns, you may need to pull the evaporator cover off and install a heat probe that will keep that drain hole from freezing up. I provided a link for a previous question below this response that describes that type of fix. Your refrigerator is slightly different than that one but the fix would be similar. Let me know if you need more help.

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Lyle W -
Sears Technician
June 02, 2011
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Q:

How to clean plastic drain hose on refrigerator?

A:

I'm sorry about the difficulties your having with your Kenmore Refrigerator. I did some research for you at Managemylife.com and found an expert answer to a similar question that I hope will help until your expert can answer your specific question. I attached the link below. I hope the provided information is useful to you.

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James -
June 01, 2011
A:

That drain hose that you are describing is foamed into the cabinet. You can unplug the refrigerator and remove the evaporator cover which is the inside back wall of the freezer section (Key 10 in the parts image below). After you remove that cover, you will have access to the drain pan under the evaporator. The normal method for clearing that drain tube is to pour hot water down the opening in that evaporator drain pan. This will usually eliminate any clog in that drain tube that you are describing.

Here is a video that shows what that area looks like in a top mount refrigerator: Video: Refrigerator Not Cooling Repair . That video deals with several different refrigerator problems. It may help you have an understanding of what you are looking at in your refrigerator.

If you need more help, reply with additional details and we will assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Lyle W -
Sears Technician
June 02, 2011
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Q:

How do I clean drain tube on my refrigerator?

A:

The images below will assist you as a visual aid in clearing the defrost drain. In image 1 the air tower (key# 1) and evaporator fan cover (key# 10) will have to be removed to access the drain trough. The drain trough (key# 17) in image 2 is in the center of the evaporator coil (key# 15) at the bottom. To melt the ice in the drain tube, use hot water until the water runs through the drain tube (key# 84) and into the pan (key# 26) in image 3.

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Plumbing Bucket -
Sears Technician
June 13, 2008
A:

Cannot find #17, are you sure the model number you looked up is 25365802509? The drain tube at the bottom going into the pan on my refrigerator is a long black hose. The diagrams look good and I have taken the panel off but the drain system doesn't look right. Thank you for all your help, I appreciate it.

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Frederick -
June 01, 2011
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