Model #25364873400 KENMORE Top-Mount Refrigerator

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Error Codes

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Question and Answers

Q:

Kenmore Refrigerator Knocking Noise

A:

I understand how important it is to have a working refrigerator, and not make the knocking sound. I did find some information for you. I am adding the links below to help you with your question while you wait for your expert response. I hope that this will help you with the refrigerator.

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Marc H -
March 27, 2012
A:

Thank you for your question. I can understand your concern about this knocking noise. The information you have received from Marc is very good. I can understand your concern about a noise coming from the refrigerator. Now, if the noise is occurring when the unit cuts off, the most likely cause will be the compressor. If this is a clunking noise, it will be from the compressor. This is a normal noise that can occur at any time and there is no fix for it. A compressor can make this type of noise at any time. It doesn't mean it's bad or is going bad. This is actually a normal noise. It may never make this noise but usually at some point it will. What's happening is, the mechanism inside the compressor, has gotten out of balance. The compressor will shake, due to the sudden drop in pressure, when it quits and the mechanism is hitting the frame now, making the clunking noise. It doesn't mean anything is going bad and normally it will only do this when the compressor quits but it can on start up also. I hope this helps you. If you would like more assistance, reply to this thread and I will be glad to assist you further. Thank you for using Manage My Life.

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Scott D -
Sears Technician
March 28, 2012
A:

I found the answer! This solution has never been mentioned anywhere on the internet that I know of. The manufacturer (Frigidaire, in this case) used only 3 compressor mounting screws in the 4 compressor mounting lugs. No wonder it was shaking! Sears wanted $5.00 plus $8.50 shipping for a single screw. I bought one at a local parts house for $4.11 and installed it today. No more knocking noise. I'm looking forward to a good night's sleep for a change. Thanks for the replies to my question.

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Don -
March 29, 2012
A:

Don, I'm glad you found this missing screw and it's working ok again for you. Thank you for using Manage My Life.

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Scott D -
Sears Technician
March 30, 2012
A:

sears kenmore freezer/refrigerator....About 10 seconds after completing a run cycle a knocking sound (just like someone knocking at the door) for about 5 seconds fading out at the end...The unit is 5 years old, compressor has very little shaking, the sound seems to be coming from inside the compressor....Appriciate any help Arnell O.

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Arnell -
April 14, 2013
A:

Arnell, this is a normal noise that the compressor can make, if it gets out of balance internally, as listed above. There is no fix for this and it does not mean there is a problem with the compressor or that the compressor is about to go out. I hope this will help you.

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Scott D -
Sears Technician
April 15, 2013
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Q:

Frig not keeping items cold 25364873400 Kenmore Refrigerator

A:

The Kenmore refrigerator should always be cooling properly, in the freezer as well as the fresh food section. You may want to add detailed information like if there is a fan running in the freezer, to get the best possible answer. I hope the link below has some useful information while waiting on additional information.

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Anna T -
November 27, 2012
A:

Hi Stacy,

Thank you for your question and for letting me assist you with your repair.

When the compressor is running can you open the refrigerator door and feel cold air entering the compartment? If you do not is the fan in the freezer compartment running? Is the freezer compartment rear wall showing ice and frost on it? Please answer and I will further assist you.

I hope this is helpful. If I may be of further assistance please include more details in a reply to this entry below.
Thank you for using Manage My Life.

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Bill__W -
Sears Technician
November 28, 2012
A:

Hi bill, no cold air in the fridge that I can feel. I don't hear a fan running in the freezer but things are cold. It's funny you mention frost because we've had issues with frost build up on items in the freezer and some on the back wall.

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stacy -
November 28, 2012
A:

Stacy, It sounds like there is a problem with the defrost of the evaporator fan motor that is behind the wall of the freezer.

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Bill__W -
Sears Technician
November 29, 2012
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