Model #2536482440E KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

What causes water to leak on to top shelf of kenmore refrigerator, model number 253.6482440E?

A:

Core Issue: What causes water to leak on to top shelf of kenmore refrigerator, model number 253.6482440E?

Resolution: The issue of water leaking into refrigerators top shelf, it is possible for water to be entering during a defrost cycle. The water has no where to go and leaks or turns to ice in the floor of the refrigerator section. To resolve this, I recommend for you to perform a manual defrost, you will have to remove food from refrigerator. Instructions are listed below.

Manual Defrost:

  1. Unplug or disconnect power to refrigerator.
  2. Open both doors.
  3. Place towels at bottom of refrigerator to absorb water.
  4. Leave unit unplugged for 24 hours.
  5. Plug back in and adjust temperature settings.

If problem persist, there maybe internal problem with defrost timer, contact service technician for diagnostic.

Note: General information for resolution is based on information provided in question. Please contact a repair technician if problem persist. Call Sears Repair Service 1-800-469-4663

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Maria M. - Personal Solutions Manager -
Sears Technician
July 22, 2009
Q:

What is leaking under this refrigerator?

A:

From the description of your problem this sounds like the drain pan is overfilling sometimes. Sometimes especially during humid conditions an excess amount of water will drain into the pan. To help keep this from happening a 6 hr timer # 5303917633 and also higher temperature bi-metal # 5303917954 can be installed, that will give a longer on time of the heater to help clear the frost. Both of these parts are available at www.partselect.com .

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Scott D -
Sears Technician
March 18, 2009

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