Model #2536419240D KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

why are the freezer and referigerator not cold enough?

A:

I understand the frustration of not having a properly working refrigerator. While you are waiting for an expert to respond, I have attached some helpful links below that may provide information to assist you with your question. Have a great day!

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Alina F. -
May 29, 2012
A:

Thank you for your question. I'm sorry you are having this problem with the refrigerator. If the freezer is maintaining these high temps it will also be why the fridge section is not cooling properly. If the fan motor is running and if there is no frost accumulation on the back wall, it will indicate a problem with the sealed system. A technician will be required to make this type of check and repair. I'm listing a site you can access, to have a tech come out. Here is a link for the website: Sears Home Services .

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Scott D -
Sears Technician
May 30, 2012
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Q:

kenmore model 253.6419240D not defrosting

A:

Having to continually unplug the refrigerator to defrost would be upsetting. While you wait for the expert to respond to your model, you can check out a previous expert post that has some possible problems with cooling. I attached the link below. Another option if you do not feel comfortable making repairs your self is to visit Sears Home Services and use the scheduler for a home visit by an expert technician. Hope this helps!

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Barbara H. -
December 16, 2010
A:

You have a defrost problem that is caused by one of three parts. The defrost timer, heater or thermostat has failed.

If you don't mind a little work there is one thing to do that might help pin the problem down.

On the center console in the refrigerator section where the controls are the defrost timer is located. You might see a small round plug or small opening with a small knob. The knob of the timer is designed so a straight screwdriver or even a coin can turn the timer. See the image below for help with this. The defrost timer is part key 23.

The idea is that while the refrigerator is running turn the timer clockwise until it clicks and everything shuts off.

Next open the freezer and listen for a sizzle or pop as the heater comes on and melts the ice.

If you hear pop and sizzle then the heater and thermostat are okay.

The unit should stay in defrost for about 20-30 minutes. If it never starts up again then most likely the defrost timer is bad.

You will need to turn the timer dial again until it clicks and everything starts running.

The heater, thermostat and timer can all be changed as a do-it-yourself project. On a scale of 1 to 10 the difficulty would be about 5 or 6.

I hope this information is helpful to you. You can reply with any additional details for further assistance.

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Fred M -
Sears Technician
December 17, 2010
A:

There is no sizzle or pop heard when you turn the defrost timer until it stops running. The refrigerator starts back up running 15 min or so after.

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hlp1236 -
January 03, 2011
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Q:

Water leaking under my crispers

A:

Leaks in a refrigerator can definitely be a big problem. I have taken some time to research your question here on the Manage My Life website and I noticed that someone else had asked a similar question with a posted response from an expert. I attached the link below for you to view. I hope the link that I have provided you is useful.

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Alina F. -
November 27, 2010
A:

The drain tube for the defrost water from the freezer evaporator is inside the cabinet. You can access the top of the drain tube by removing the evaporator cover on the back wall of the freezer section.

You can access the bottom of the drain tube in the compressor compartment where it dumps the water into the condensate pan.

If you are just accumulating water underneath the crispers it might be from high humidity. In humid weather when the refrigerator door is opened the warm humid air will cause the walls of the refrigerator to sweat and run down to the bottom.

If you are getting water dripping from the top of the refrigerator liner the drain might be stopped up in the freezer and the water is overflowing and running through the insulation to the refrigerator liner. If this is the case and you would like to repair it yourself follow these instructions.

Disconnect the power from the refrigerator and remove the food from the freezer. Remove the sliding freezer bottom.

If you have an icemaker, remove it. There are 2 screws above the ice mold of the icemaker, remove them. Pull the icemaker away from the side wall of the freezer and disconnect the wires. Remove the icemaker.

Remove the screws that hold the rear panel in the freezer and remove the panel. You now have access to the evaporator coil and the drain pan underneath it.

Defrost the ice from the evaporator drain pan with a hair dryer. Don't use a sharp object to remove any frost or ice from the evaporator coil. The evaporator coil is made of aluminum and is easily punctured.

When the drain pan is defrosted and water runs through it pour 1/2 cup very hot water through the drain to clean it.

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Jimmy K -
Sears Technician
November 29, 2010
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