Model #25363892302 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

Why is my Kenmore refrigerator fresh food section not cooling?

A:

All of the cooling comes from the freezer section of your refrigerator. The only way the fresh food section gets cold air as from the fan motor blowing the cold air from the freezer side to the fresh food side. This is done through vents & air ducts. If the freezer side has an ice build-up, this will prevent the fan motor from working correctly. This is usually caused by a failure of the defrost assembly or fan motor. I would recommend removing all the food from the entire refrigerator/freezer & turning the unit off for 24 hours. Leave the doors open to help with the defrosting. Once the unit is defrosted, turn the control back on & check if the unit is working correctly. If the refrigerator section is starting to cool now, I would recommend having the defrost circuit checked out.

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biker dave -
Sears Technician
July 14, 2008

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