Model #25363802200 GALAXY Top-Mount Refrigerator

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Question and Answers

Q:

How to locate iced/clogged drain from defrost heater?

A:

I understand how frustrating this can be. While you are waiting on an expert to answer your question, I suggest you set service with a Sears technician so they can fix this for you. I have attached link below. Hope this helps!

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Dezeray -
October 09, 2012
A:

Thanks for your questions about the Kenmore top mount refrigerator. I will be glad to assist with this issue.
Based on your description of the problem I also think that the defrost drain trough is clogged. And as you suspect it is accessed by removing the back freezer panel, fan motor and air tower. Once these are removed you can see and access the drain trough. Clean it, flush it with baking soda and warm water and yes you can install a heat probe if you think it was only ice causing the clog. always disconnect power before servicing appliance and be cautious of sharp metals on evaporator fins and related parts.
You are on the right track; if you need additional help please reply with details.

Thanks Ron H.

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Ron H -
Sears Technician
October 10, 2012
A:

Thanks for the concensous opinion. I will unplug the refrigerator before doing any work. Sounds like I'll need to remove the fan motor and "air tower", think I may be able to see these on the parts schematic from the Sears web site. I don't think this job should be that difficult, but when you'll never done one, the first one is the most challenging sometimes.

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chris -
October 10, 2012
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Q:

Galaxy refrigerator model 25363802200, how to unclogged drain tube?

A:

having to work on a Refrigerator can be a challenge. I have taken the time to research on the Manage My Life website and have found some information that you may find useful. While you are waiting for an expert to reply I have attached a few links below.

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Priscilla V -
March 09, 2011
A:

I know it's frustrating to have water leaking inside the refrigerator. You have already received some very good information. To get to the back panel in the freezer will require taking everything in the freezer section out. Be sure to disconnect power to the unit, before removing the back panel. I hope the information you have received helps you. If you would like more assistance, any additional details will be helpful. Thank you for using Manage My Life.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Scott D -
Sears Technician
March 10, 2011
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