Model #25363712300 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

Water is leaking onto the center of the top shelf in the refrigerator section. 25363712300 Kenmore Refrigerator

A:

Thanks for the information about your refrigerator model 253.63712300, I will be glad to assist you with the issue. The ice in the bottom of your freezer section  and water in top of fresh food sections can only come from two sources, the ice maker leaking or the defrost drain is clogged. If the ice maker was leaking you would see ice near the top of freezer as well which you did not mention. That leaves the defrost drain that is located below the evaporator coil in the back of the freezer. First you will need to deice the freezer by unplugging, leaving doors open for 8 to 10 hours.( prepare for water leaking to floor) Once the ice has all melted you will need to remove shelves from freezer and remove the back cover . After removing the cover you can see the evaporator and the defrost drain trough under the coil.  Clean and flush the drain hole pushing any debris to the underside of the unit where it will go into the drain pan. ( the use of air pressure works best) After cleaning reassemble in reverse order and you should be ready for food reload. I hope this helps, should you need additional help please reply with added details and I will be happy to respond. If you get to the point where you need to have a service technician diagnose and repair this failure, you can schedule service through this link: Sears Home Services.Ron H.

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Ron H -
Sears Technician
October 17, 2013
Q:

kenmore refrigerator problems

A:

By checking a few things on the Kenmore refrigerator before replacing parts can save you some money. Please check out the link provided below. An expert response time with additional information is within two business days.

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Anna T -
December 14, 2012
A:

PS. whatever "motor" cycles on regularly to get cold air into the frig does not cycle on anymmore. The frig entire unit is silent. The fan works, the defroster works, the coil in the freezer works, and that's as far as I've checked so far.

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Marina -
December 14, 2012
A:

Since the freezer cools properly, the sealed system and control components are probably okay. You could have a restriction in the air flow path from the freezer to the refrigerator. Some of the cold air from the freezer is routed down into the refrigerator through the damper that is on the roof of the refrigerator compartment (see location circled in red on the image below). The refrigerator does not have a separate fan. The cold air from the freezer drops down in the refrigerator through the damper to cool that compartment. If the cold air supply path or the return path is blocked, then the refrigerator section will not cool properly. I recommend that you check that area. You may find an ice blockage.

You may need to defrost that area. Safely store your food and then unplug the refrigerator. Open the freezer and refrigerator door. Allow the refrigerator and freezer to completely thaw out. This will normally take about 24 hours at normal room temperature (around 75 degrees). After thawing the refrigerator and freezer out, plug the unit back in and see if the refrigerator cools properly. If it does, then I recommend that you monitor the cooling for the next couple of weeks. If the cooling in the refrigerator deteriorates again, then you could have a clogged defrost drain tube under the evaporator or an air leak that is causing excessive frost. Reply with additional details if you need more help with this problem.

If you get to the point where you need to have a service technician examine and repair the refrigerator, you can schedule service through this link: Sears Home Services .

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Lyle W -
Sears Technician
December 15, 2012
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Q:

Kenmore - 253.63712300

A:

I understand that you are in need of an owners manual. I was able to locate your manual here on the Manage My Life website and I attached the link below. I hope this is helpful. Have a great day!

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Alina -
September 07, 2012
A:

Hi,

Thank you for your question. It is concerning when the refrigerator is not functioning correctly.

I am giving you the directions for the removal of the evaporator fan motor. If you are referring to the condenser fan motor, please reply below and I will get you the right directions.

Always unplug or de-energize electrical equipment before removing covers or attempting service. Be careful and wear appropriate hand protection when working around sharp metal parts.

I hope this is helpful. If I may be of further assistance please include more details in a reply to this entry below.

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Bill__W -
Sears Technician
September 07, 2012
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