Model #25361832106 KENMORE Top-Mount Refrigerator

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System is running but just isn't cold enough 25361832106 Kenmore Sears/refrigerator


I should also say that there seems to be a lack of airflow going into the fridge from the freezer. When the both doors are open, there's still no airflow between them.

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John -
July 26, 2014

Thank You for choosing Sears It is unfortunate to hear that you are having issues with your fridge and I do understand your frustration. Glad to help out. I'm looking at your model number 25361823106 and if the air return vent is restricted or frozen, it'll reduce the air flow to the fresh food section. You can check for blocked venting by feeling the air flow from the air damper (vent in fresh food section). Open the freezer door to see if the air flow increases from the damper. If the air flow increases, this indicates the air damper is being restricted. I recommend defrosting the refrigerator if this is the case. If this issue continues, then you're experiencing a thermostat or defrost issue. If the air does not increase, then the issue is with the air damper not opening and closing to let the cool air in. Normally when the freezer has a cooling issue the fresh food section will be the first place it is noticed as all cooling comes from the freezer. Because you did not mention the fresh food section having any issue with cooling I would suspect that possibly the fresh food section is set to high, thus causing reduced air flow in the freezer. Try lowering the setting for the fresh food section and allow 24-48 hours for a noticeable change.

If you are indeed experiencing reduced cooling in the fresh food section as well as the freezer there could be many causes, here are a few tips that may help. Clean the condenser coil located under the freezer section, access from back of unit. Be sure the condenser fan motor is operating and moving air over the condenser coil and compressor. Check the freezer section for frost build up, on food shelves and the very back panel inside the freezer. If you see frost on food and shelves it means the door must have been left open or just is not sealing properly. A manual defrost will solve this issue. If the frost is only on the back inside panel of the freezer there is a defrost components failure and you will need a technician. I hope this information helps with your troubleshooting. If you have further questions please resubmit your question for further information.
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SAFETY NOTICE: Be sure to disconnect power to the appliance before performing any repairs. If you are not comfortable with doing any voltage checks that might be recommended, please contact Sears for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

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Sherman_G_Wallace -
Sears Technician
July 29, 2014
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