Model #25358689892 KENMORE Side-by-Side Refrigerator

  • Freezer Door
    3 Results
  • Refrigerator Door
    3 Results
  • Cabinet
    3 Results
  • Shelves
    3 Results
  • Controls
    3 Results
  • System
    3 Results
  • Dispenser
    3 Results
  • Ice Container
    3 Results
  • Ice Maker
    3 Results
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Error Codes

Error Code:

Condition:

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Question and Answers

Q:

What can be keeping this refrigerator from defrosting?

A:

The most common part that causes a no defrost condition is the timer. The next time you notice a frosting condition in the freezer, turn the timer knob until it makes a loud click and the unit shuts off. This is the defrost cycle and if the element does come on, the timer # 215846602 will need to be replaced. It's available at Sears PartsDirect .

The icemaker is not related at all to the defrost system. Maybe the water is splashing or spilling during the fill cycle. The icemaker has nothing to do with the defrost cycle.

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Scott D -
Sears Technician
July 03, 2009
Q:

Why is my Kenmore refrigerator not defrosting?

A:

The defrost circuit has 3 major components; defrost timer, defrost heater #14 & defrost limiter (thermostat) #21. The only way to determine the failed component is to test the heater current draw with an amp probe or check voltage with a volt meter while the unit is in a defrost cycle. You will usually find a bad heater or limiter, sometimes just a loose connector. You will need to remove the lower section of the freezer rear panel to access the heater & limiter. Place the timer into defrost by turning the dial with a flat blade screwdriver until the timer clicks & the refrigerator stops running. Use a hair dryer to defrost the evaporator just enough to take readings with your meter. The limiter should read closed & the defrost heater should be receiving 120 volts. If the limiter is closed & the heater is getting 120volts but is not drawing any current, you will need to replace the defrost heater & also the limiter as a precaution. You should be reading approx 4-5 amps if the heater is on.

Remember to always use extreme caution when working with live voltage.

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biker dave -
Sears Technician
June 30, 2009
Q:

Why will the freezer cool ok but not the fridge section?

A:

If the freezer section is working ok, the compressor has to be working. This will probably be an air flow movement problem. The air flow could be restricted due to a frost build-up in the freezer section. This unit has mechanical controls so the damper should not be a problem, unless it has been manually set to the closed position. Frosting in the freezer on the back wall will restrict/stop air flow into the refrigerator section. This is normally due to a defrost failure. If you notice a heavy frost build-up, you can turn the unit off for a few hours to let it thaw and then turn it back on. This will open the air path to the refrigerator and it should start cooling again. If the frost reappears the defrost system will need to be checked.

One other possibility that can be happening is, if the light inside the refrigerator is staying on. To check this, you can open both doors and then slowly close the refrigerator door. Just as it closes check to see if you can see the light turn off. If it stays on, then the door switch will be the problem. Until the switch can be replaced, you can take the light bulb out. If you need more assistance you can resubmit your question with more details.

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Scott D -
Sears Technician
June 18, 2009

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