Model #25358672893 KENMORE Side-by-Side Refrigerator

  • Freezer Door
    3 Results
  • Refrigerator Door
    3 Results
  • Cabinet
    3 Results
  • Shelves
    3 Results
  • Controls
    3 Results
  • System
    3 Results
  • Dispenser
    3 Results
  • Ice Container
    3 Results
  • Ice Maker
    3 Results
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Error Codes

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Question and Answers

Q:

Kenmore refrigerator ice & water dispenser door does not close.

A:

I see you have a small repair. While you wait for the expert to review your model and respond, the schematics at Sears Parts Direct may help. It gives an exploded view. I attached to the link below.

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Barbara H. -
September 17, 2011
A:

From your description it sounds like you are trying to remove the front cover to the water and ice dispenser on your refrigerator.Remove the drain cover in the bottom of the dispenser. Some dispensers have screws holding the front cover on. If you have screws along the bottom edge, remove them and pull the bottom edge out to remove the front cover.

The front cover might have double sided tape holding it to the dispenser. If it does, pry the front off with a putty knife and replace the tape when you put it back together.

I am sending you some images showing how to remove the front cover if it doesn't have screws. I hope this helps.

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Joe G. - Personal Solutions Manager -
Sears Technician
September 22, 2011
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Q:

How do I fix the ice maker on my Kenmore refrigerator/freezer?

A:

If there is water (ice) in the mold, then the icemaker will not be harvesting. This is usually a problem with the icemaker thermostat. I would recommend replacing the complete icemaker if this is the problem.

If there is no water in the icemaker mold then the problem could be with the icemaker, the water valve or the freezer temperature is not cold enough to cycle the icemaker. The normal freezer temperature is 0-5 degrees. If the temperature gets above 10 degrees the icemaker may not cycle. To check the temperature, place a thermometer between some packages in the freezer. If the temperature is ok, the icemaker thermostat may have failed; not allowing it to cycle or it may be cycling but not sending a signal to the water valve, to fill with water. The icemaker could be ok but the water valve may be defective or the diodes which separate the icemaker and dispenser could be defective. A technician will be needed to check and replace the diodes if necessary.

A quick check you can make would first be to disconnect the power from the refrigerator. Now remove the icemaker and disconnect the harness connection. Place a well insulated jumper between the black and yellow wires on the harness side going into the cabinet. Reconnect the power and if water flows to the icemaker, then the icemaker will need to be replaced. If no water flows, the valve or diode will be the problem and a technician will need to make these checks.

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Scott D -
Sears Technician
June 01, 2009

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