Model #25358087890 KENMORE Side-by-Side Refrigerator

  • Freezer Door
    3 Results
  • Fresh Food Door
    3 Results
  • Cabinet Parts
    3 Results
  • Shelves And Accessories
    3 Results
  • Control
    3 Results
  • Unit Parts
    3 Results
  • Dispenser
    3 Results
  • Ice Bucket/auger
    3 Results
  • Icemaker
    3 Results
Find part by diagram >

Error Codes

Error Code:

Condition:

Check/Repair:

Question and Answers

Q:

Why won't ice dispense properly on my refrigerator?

A:


I referred to the profile you created in the website and see that you have Kenmore refrigerator model number 253.58087890. Using this information, here are some troubleshooting steps for the problem with your ice dispenser:

  • First, make sure that the flapper door on the ice dispenser is opening properly. Push the lever to dispense ice and observe the flapper. It should open properly and stay open several seconds before shutting to allow ice to properly dispense. If it doen't, you probably have the problem described in this link:
  • When activating the ice dispenser, you should hear an auger motor running. This motor turns the spiral auger that pushes the ice forward through the crusher and into the chute. If this motor is not running, it could be the cause of your ice dispensing problem and would need to be replaced. You should be able to observe the internal operation of the ice dispenser by opening the freezer door, pressing the light switch down and activating the ice dispenser lever. You need to hold a container under the crusher section of the bucket in case some ice is ejected during this test. You should see the auger turning as the motor runs.
  • If the motor runs but the auger does not turn, check for obstructions in the auger such as it being frozen to the ice bucket. Clear any obstructions found. Make sure that the ice bucket is inserted properly into the freezer so that the auger motor arms properly spin the auger.
  • If you find no problems with the flapper door and the auger, you may have a problem with a clog in the ice crusher. Put the ice maker arm into the off position and pull the ice bucket out of the freezer. Empty the ice into a container and store the ice temporarily in the freezer. Look for ice buildup through the opening where the ice feeds through the crusher. Ice shavings can eventually build up and clog this area. To clear out this kind of build up, run hot water through the opening for several minutes. Let the ice bucket air dry outside of the freezer for several hours. When it is dry, carefully put it back into place in the freezer. Make sure that the motor arms sticking out of the back of the freezer cabinet properly engage the auger. Replace the ice into the ice bucket and test the ice dispenser. If ice dispenses properly, place the arm in the down position on your ice maker to resume ice production. You may have to conduct this cleaning of the ice crusher periodically to keep it from clogging.

If the above troubleshooting does not resolve your ice dispensing problem, you may have a component failure. Call a service technician to properly diagnose and repair this type of problem.

Here are a couple of tips regarding a slow water dispenser:

  • Since the ice maker is producing ice properly, you probably have a good water supply to the back of the refrigerator. You could have a clogged water filter. If you haven't changed the water filter inside your refrigerator cabinet within the last 12 months, I recommend changing it now. This may fix your water dispenser problem.
  • Check the temperature setting in your refrigerator. If the temperature is too low in your refrigerator cabinet, you can freeze the water tube lines in your water dispenser system. Your refrigerator temperature should be around 37 degrees Fahrenheit. If it is too cold, adjust it to a warmer temperature. If the water tube lines are partially frozen, it may take several days for them to thaw.

If these tips don't resolve your water dispenser problem, you may have a failed component or clog in the water supply line to the dispenser. Call a service technician to diagnose and repair this type of problem with your water dispenser.

Read More
expert -
Sears Technician
October 23, 2007

Top Parts