Model #25357389601 KENMORE Side-by-Side Refrigerator

  • Freezer Door
    3 Results
  • Refrigerator Door
    3 Results
  • Cabinet
    3 Results
  • Shelves
    3 Results
  • Controls
    3 Results
  • System
    3 Results
  • Ice & Water Dispenser
    3 Results
  • Ice Container
    3 Results
  • Ice Maker
    3 Results
  • Wiring Schematic
    3 Results
  • Wiring Diagram
    3 Results
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Question and Answers

Q:

Why would water freeze in the water tube on our ice maker? 25357389601 Kenmore Refrigerator

A:

Thank You for choosing Sears PartsDirect.com and being a valued member. It is unfortunate to hear that you are having issues with your refrigerator and I do understand your frustration. Glad to help out. I'm looking at your model number 25357389601 and there are two things can cause the fill tube for the icemaker to freeze shut. 


Sometimes some oil will accumulate inside the fill tube. Food from the refrigerator side will deposit a small amount of oil into the air that is recirculated through the freezer. The oil will cause 1-2 drops of water to not run through the fill tube and turn to ice. This creates an ice dam. 

Sometimes the water valve for the icemaker doesn't turn off completely. It can release water 1-2 drops at a time. These drops will freeze inside the fill tube one or 2 at a time and build an ice dam that will close off the fill tube. 

I recommend you remove the fill tube by disconnecting the water line on the rear wall of the cabinet and removing the screw holding the fill tube in. Take the fill tube to the kitchen sink and wash it inside and out with something like Comet. The bleach in the detergent will help remove the oil. If the fill tube freezes up again, replace the water valve. I trust this information will help you.

 

Thank you for choosing Sears PartsDirect.com.

 

SAFETY NOTICE: Be sure to disconnect power to the appliance before performing any repairs. If you are not comfortable with doing any voltage checks that might be recommended, please contact Sears for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

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Sherman_G_Wallace -
Sears Technician
January 17, 2015
Q:

refrigerator door 25357389601

A:

Thanks for your question- we see that no one from the community responded.  If you still require assistance on this topic, please resubmit your question with any updated information and we will have one of our experts take a look.  Also, we have updated our site to include information regarding common repairs and diagnosis, which can be found here: www.searspartsdirect.com/repair-help.html.  If you are looking for your owner’s manual, it can be found here: http://www.searspartsdirect.com/partsdirect/user-manuals.  Thanks for visiting SearsPartsDirect.com.

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Sherman_G_Wallace -
Sears Technician
May 14, 2014
Q:

Not getting water to Ice Maker? Replaced pump...still the same problem!

A:

I understand that you are not getting any water to your ice maker. I have taken some time to research your question here on the Manage My Life website and I noticed that someone else had asked a similar question with a posted response from an expert. I attached the link below if you are interested in viewing. I hope the link that I provided is helpful. Have a great day.

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Alina F. -
June 11, 2011
A:

You can pull the cover off of the ice maker assembly and test cycle it as shown in the image below. That ice maker assembly does have an internal thermal cut-out and a thermostat that could be bad. If it test cycles but does not continue to cycle, I recommend that you replace that ice maker module assembly (part 5304458371). If the ice maker cycles but does not fill, you could have a wiring failure between the ice maker assembly and the water fill valve (what you referred to as the pump). If the wiring is okay, then you could still have a bad internal contact in the ice maker assembly.

I hope that this information helps. Be sure that you unplug the refrigerator before accessing internal components and replacing parts.

If you need more assistance, reply with additional details.

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Lyle W -
Sears Technician
June 13, 2011
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