Model #25355679400 KENMORE Side-by-Side Refrigerator

  • Freezer Door
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  • Refrigerator Door
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  • Cabinet
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  • Shelves
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  • Controls
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  • System
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  • Ice & Water Dispenser
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  • Ice Container
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  • Ice Maker
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  • Wiring Schematic
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  • Wiring Diagram
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Error Codes

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Question and Answers

Q:

replacement water filter keeps popping out of fridge

A:

I completely understand your concern over your new water filter not staying in your refrigerator. I did some research and provided a link to a similar question and answer on our site. I hope this will shed a little more light on the issue until the Expert responds to your question in more detail within 24 to 48 hours.

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Julio -
June 11, 2013
A:

Thanks Julio. I checked it out but the response was that it could be the housing for the filter but when I put the old filter back in it works fine and does not pop out, just would not want to drink the water......

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Lora -
June 11, 2013
A:

Thanks for contacting manage my life about your refrigerator filter; sorry you are having a problem. Based on the description you have provided I would suggest installing the old filter back, if it stays in okay then there may be a defect with the new filter. If you need more help please reply with the model number off your refrigerator and I will be happy to verify the part number and respond. I can also research for any known issues concerning the filter and filter housing.   If you get to the point where you need to have a service technician diagnose and repair this failure, you can schedule service through this link: Sears Home Services.Ron H.

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Ron H -
Sears Technician
June 13, 2013
A:

I have Kenmore refrigerator model 253.55679400. I'm trying to replace my water filter #9911 (D46 M9911). The new water filter seats snugly into the housing, however, whenever I try to dispense water, the new water filter pops out of the housing. I've exchanged this filter at Sears twice already. This is the 3rd new filter that I've tried, each with the same result (flys out across the kitchen). We continue to use our old water filter which stays in place. I've looked on the Internet and Pure Source 2 water filters seem to have this issue too. It looks like model #9911. One solution I came across was to bend the steel tabs in the back of the refrigerator housing closer together. I really don't want to mess with the housing as my old water filter works just fine. The only noticeable difference between the old and the new water filter is an extra piece of plastic on the slanted horizontal plastic "bar" that runs across the middle of the filter. The slanted horizontal bar on the filter looks like the roof of a house. On the old filter the plastic piece only extends from the tip of the roof to the edge of the roof, where as, on the new filter, there is an extra piece that extends down to the "ground" on both sides of the roof. I'm not suggesting that this little piece of plastic is causing issues - just that it's the only noticeable difference between the 2 filters. (at least on the outside). Is there some kind of manufacturing issue with these new filters? Any recalls? Can I still get the "older" version of the water filter, because I'm not having any luck with these new ones. Thanks, - Martin

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Martin -
June 20, 2013
A:

Hello Martin, i find no recalls and have not seen any ongoing filter issues. I also find that the replacement part is the only one avalable. I continue to research. Ron H.

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Ron H -
Sears Technician
June 21, 2013
A:

I am having the same problem with my filter and refrigerator. What am I supposed to do? The old filter is used up and I just bought 6 of the new ones because I don't live near a Sears. Do I need to buy a new refrigerator in order to get filtered water?

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Lori -
September 26, 2013
A:

Hello lori, sorry you are having this issue with the filter, try this. Look under the housing assembly, there should be a screw or two that support the housing, loosen the screws (don�t take them out) install the new filter being sure it snaps into the locking tabs. Once you have the filter in correctly retighten the screws on the housing. It has been reported by some techs in the field that the housing just needs this realignment for the new filter to stay in place. Ron H.

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Ron H -
Sears Technician
September 27, 2013
A:

I tried that, several times and it does not work. I am at my wits end.

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Lori -
September 27, 2013
A:

Hi Lori, I will continue to research this. sorry this fix does not work for you. Ron H.

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Ron H -
Sears Technician
September 30, 2013
A:

Any update on this? I have not tried a new water filter since the last 3 that I tried in the summer kept popping out. Seems like a lot of other people are having the same issue. (see link - I don't know why the link topic is about a vacuum cleaner when the conversation is about water filters, but whatever). Does Sears acknowledge a problem? What is the resolution? Current water filter is going on a year. I'd like to replace it some time.

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Martin -
December 01, 2013
See more answers
Q:

Replacement water filter keeps popping out 25355679400 Kenmore Refrigerator

A:

Thanks for your question- we see that no one from the community responded.  If you still require assistance on this topic, please resubmit your question with any updated information and we will have one of our experts take a look.  Also, we have updated our site to include information regarding common repairs and diagnosis, which can be found here: www.searspartsdirect.com/repair-help.html.  If you are looking for your owner’s manual, it can be found here: http://www.searspartsdirect.com/partsdirect/user-manuals.  Thanks for visiting SearsPartsDirect.com.

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Natasha12 -
Sears Technician
May 13, 2014
Q:

refrigerator manual for Kenmore 253.55679400

A:

Thank You for contacting ManageMyLife.com

I understand how important it is to have a copy of your owner's manual. I have added a link below where you can save and print your owner's manual. Just click on the blue link below to be taken to the page.

Owner's Manual for Model 253.55679400

If you have further questions please let me know.
Thanks for using ManageMyLife.com
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Desirea -
Sears Technician
September 08, 2013

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