Model #25354369401 KENMORE Side-by-Side Refrigerator

  • Freezer Door
    3 Results
  • Refrigerator Door
    3 Results
  • Cabinet
    3 Results
  • Shelves
    3 Results
  • Controls
    3 Results
  • System
    3 Results
  • Ice & Water Dispenser
    3 Results
  • Ice Container
    3 Results
  • Ice Maker
    3 Results
  • Wiring Schematic
    3 Results
  • Wiring Diagram
    3 Results
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Error Codes

Error Code:

Condition:

Check/Repair:

Question and Answers

Q:

crushed ice dispensing cubes

A:

I can understand your frustration over your ice maker malfunctioning. While you are waiting for your expert answer, I did some research on the unit. At this time, I was unable to locate information that would be helpful in regards to your question. Some of these questions that are asked will need specific research and will be answered by an expert with-in two business days but usually sooner.

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Julio -
July 22, 2013
A:

Thanks for your question about the ice issue on the model 253.54369401, I will be glad to assist you with the problem. The ice bucket has a flapper door that moves open or closed depending on the selection of cubed or crushed. Normally if the door is closed the ice will be forced through the crushing blades, and if open the ice is allowed to by-pass the crusher. Sounds like the door on you bucket is closed and stuck.

The most common fix for this is simple. As the ice is crushed small chips accumulate on the door hinges causing it to stick, so when you choose cubed you only get crushed. Here is how to fix this; remove the bucket from the freezer by pulling it straight out. Save any ice that may be in bucket, you can put it back later. Now take the bucket to your kitchen sink and rinse it out with warm water, inside, outside and around crushing housing. Once rinsed completely, set it aside and allow dry time. Once dry, reinstall and it should work properly after putting the saved ice back into it.


If this works, remember to repeat this process about every six months to keep it working properly. Should this not fix your problem then there may be some components that need testing and you can reply with details for additional help. (this simple fix works 95% of the time).

Go to www.SearsPartsDirect.com for all your repair part needs.

Need a technician, visit www.SearsHomeServices.com

If you have anymore questions reply to this post.

Thank you for choosing Manage My life.

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dtova00 -
Sears Technician
July 23, 2013
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Q:

Cubed ice coming out crushed?

A:

Good morning Mike. I've provided a link below that will discuss your question in further detail. The model numbers are very similar and the mechanics are close to identical. Review this data and you will still be hearing from our expert team on your model number within a day or two. Have a nice Sunday

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Henry -
September 23, 2012
A:

I did just as the link you sent says, and I manually mover the actuator and for now, all seems ok! Thanks for the help and QUICK reply!! Mike

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Mike -
September 23, 2012
A:

moved*

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Mike -
September 23, 2012
A:

Thanks for your question about the ice issue on the model 253.54369401, I will be glad to assist you with the problem. >br> The ice bucket has a flapper door that moves open or closed depending on the selection of cubed or crushed. Normally if the door is closed the ice will be forced through the crushing blades, and if open the ice is allowed to by-pass the crusher. Sound s like the door on you bucket is closed and stuck.
The most common reason for this is simple. As the ice is crushed small chips accumulate on the door hinges causing it to stick, so when you choose cubed you only get crushed. Here is how to fix this; remove the bucket from the freezer by pulling it straight out. Save any ice that may be in bucket, you can put it back later. Now take the bucket to your kitchen sink and rinse it out with warm water, inside, outside and around crushing housing. Once rinsed completely set it aside and allow dry time. Once dry, reinstall and it should work properly after putting the saved ice back into it.
If this works, remember to repeat this process about every six months to keep it working properly. Should this not fix your problem then there may be some components that need testing and you can reply with details for additional help.(this simple fix works 95% of the time).

Thanks Ron H.

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Ron H -
Sears Technician
September 24, 2012
A:

Ron, I followed your instructions exactly as noted above and IT WORKED!! Cubed ice is now back working great! Thanks a million for your expertise, time and the simple repair instructions! Have a great summer! Lori

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Lori -
June 06, 2013
A:

Hi Lori, nice work glad to here you fixed it ! You are welcome. Ron H.

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Ron H -
Sears Technician
June 10, 2013
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Q:

How do I get my ice maker to stop making ice when tray is full?

A:

The ice maker making too much ice can really cause some concern and i am sorry for the inconvenience. I did some research and I was able to find two links that will provide you with some good information. I hope this helps while you wait for your expert response.

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Joseph P. -
May 09, 2012
A:

Thanks for the links! I will look at the second link and compare to my ice maker. The ice maker I bought online is a brand new one and I hope it's not one of the boards.

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Mike -
May 09, 2012
A:

Thank you for your question. I'm sorry you are having a problem with this new icemaker. In most cases, when the icemaker won't stop making ice, it's caused because the bail arm is still keeping the switch inside the icemaker closed. With some icemakers there is an attachment that can be added to the existing arm or a new updated arm may be available. It's also possible the switch inside the icemaker can stick closed. Now, replacing the icemaker and still having this same problem is very unusual. I'm attaching a picture of this new icemaker and it shows to have an extension for the bail arm, to help prevent this type of problem. Try removing some ice from the bucket, so the arm is all the way down. Now lift the arm and then lower it very slow and listen for a clicking sound. Do this several times. If you can hear this sound each time it indicates the arm is making contact with the switch and also releasing the switch. Now pay close attention to how far the arm has to drop to make the clicking sound. If the extension is on the arm and it still overfills the ice bucket, the bucket may need to be raised slightly. If you don't hear this clicking sound, the icemaker will need to be exchanged. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.

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Scott D -
Sears Technician
May 10, 2012
A:

Thank you!!! I do hear the clicking as I move the arm up and down. One thing I did notice is that when the arm is in the down position, the bottom of the arm is above the top of the ice bucket. So I think if I did purchase the arm, it would cure my problem. Where do I get this arm extension? Mike

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Mike -
May 12, 2012
A:

Mike, this icemaker already shows to have an extension on the arm. If it does, then the bucket will need to be raised, so the arm will fit down in it further. If there is no extension on the arm, there is an extension # 218513800 that is available. It's available at kenmore icemaker parts . I hope this will help you.

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Scott D -
Sears Technician
May 14, 2012
A:

Scott, the ice maker that is currently in the refrigerator does not have an extension, nor did the one that originally came with the refrigerator. As for raising the ice bucket, I can only see 1 area where the ice buckets slides into and I don't see where any other levels that I'd be able to raise it to. Thank you for the part number and once I've ordered and installed it, I will let you know how everything works out. Again, thank you for all of your helpful information!! Mike

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Mike -
May 14, 2012
A:

Mike, since it does not have the extension, this should work for you. Thank you for using Manage My Life.

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Scott D -
Sears Technician
May 14, 2012
A:

Scott, I just received the extension part #218513800 but it came with no install instructions. I looked on the internet but couldn't find the procedure. Any chance you'd be able to help? Thanks, Mike

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Mike -
May 17, 2012
A:

Also, the extension sent is a small black rectangular-ish shaped piece of plastic. There are 3 areas where it clips onto the arm, but there is also an area where it looks like the existing bar slides into.

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Mike -
May 17, 2012
A:

Mike, it will fit at the corner of the bail arm. It will slide up to the corner and then clips on, to the vertical part of the arm. I hope this will help you.

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Scott D -
Sears Technician
May 18, 2012
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