Model #25350682002 KENMORE Side-by-Side Refrigerator

  • Freezer Door
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  • Refrigerator Door
    3 Results
  • Cabinet
    3 Results
  • Shelves
    3 Results
  • Controls
    3 Results
  • System
    3 Results
  • Ice Dispenser
    3 Results
  • Ice Container
    3 Results
  • Icemaker
    3 Results
  • Wiring Schematic
    3 Results
  • Wiring Diagram
    3 Results
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Error Codes

Error Code:

Condition:

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Question and Answers

Q:

What troubleshooting can I do for a Kennmore 25350682002 frig ice maker that has stopped working. Note: Water still flows from the door.

A:

I know how disappointing it is when your ice maker no longer makes ice. I researched your question and was able to find a link that includes information for this issue. The information is specific to your model. I attached the link below. I hope this helps.

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Jackie S -
March 18, 2012
A:

I'm sorry you are having this problem with your icemaker. If the icemaker is cycling but not filling it could be a defective water valve, the icemaker itself or a diode. A good check will be to manually cycle the icemaker. To do this, pull the front cover off and you will see a large and small gear (see picture). Use a screwdriver and turn the small gear counterclockwise about a 1/4 turn and the icemaker will start into a cycle. Toward the end of the cycle, it will or should fill with water. Listen for a humming sound during this time. If you can hear a humming sound from the back of the unit, it means the water valve is getting energized but not opening. In this case, the water valve # 218832401 will need to be replaced. If nothing happens another check will be to reverse the wires on the water valve. Disconnect the power from the unit and pull it out far enough to get behind it and remove the back panel cover. You will be able to see the water valve now and the electrical connections on the solenoids. These wire connections are in pairs. Reverse the harness connections and now reconnect the power. Activate the water dispenser now and watch to see if water enters the icemaker. If water does flow into the icemaker now, the water valve will need to be replaced. I hope this will help you. If you would like more assistance, any additional details will be helpful and I will be glad to assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Scott D -
Sears Technician
March 20, 2012
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Q:

ice despenser doesn't make or dispense ice

A:

A ice dispenser is definitely something we depend on and when it begins to malfunction it can be a huge inconvenience. While you are waiting for an expert to respond, I have attached some helpful links below that may provide information to assist you with your question. I hope the links that I provided are helpful. Have a great day and a happy new year!

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Alina F. -
December 31, 2011
A:

Thank you for your question. If the icemaker is not filling, it could be a problem with the icemaker itself, the water valve or some diodes. A good check will be to manually cycle the icemaker and toward the end of the cycle, it should fill with water. To cycle this icemaker, pull the front cover off and turn the small gear counterclockwise about a 1/4 turn (see picture). This will start the icemaker into a cycle. Toward the end of the cycle, if it fills with water, the icemaker # 5303918277 will need to be replaced. If it does not fill but you can hear a humming sound, the water valve # 218832401, will need to be replaced. If nothing happens, some voltage checks will need to be made. I recommend having a technician make these checks, especially with the diodes. I'm listing a site you can access, to have a tech come out. Here is a link for the website: Sears Home Services . I hope this will help you.

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Scott D -
Sears Technician
January 04, 2012
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Q:

Water dipenser driipping

A:

Water leaks can definitely put a damper on your day. Below I attached some links that may provide you with some good information on your situation. I hope these links are helpful!

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Jackie S -
May 05, 2011
A:

According to your description, the fill valve assembly (part 218832401) will need to be replaced. Before replacing that valve, I recommend that you replace the filter and purge the water system by running about 1 gallon of water through that water dispenser in the door. If there is air trapped in the water system tubing, this will purge that air and may stop the dripping. If the dripping continues after purging the water system in this manner, then I recommend that you replace that water valve assembly.

You can order a new water valve (part 218832401) from the Sears PartsDirect website.

To replace that water valve, follow these basic steps:

  1. Unplug the refrigerator to disconnect electrical power.
  2. Shut off the water supply going to the refrigerator.
  3. Remove the water line connection on the back of the refrigerator.
  4. Remove the lower service panel on the back outside panel of the refrigerator. This will give you access to the water valve assembly.
  5. Note the location of the wiring connections and the water lines. Take a digital photo of the valve assembly if necessary before you replace it. Mark the water lines if necessary so that they can be connected properly to the new valve assembly.
  6. Disconnect the wires and the water lines from the existing valve assembly.
  7. Replace the valve and reconnect the water lines and the wires to the new valve.
  8. Replace the rear service panel.
  9. Reconnect the water supply line.
  10. Open the water supply valve for the refrigerator and check for leaks. Tighten fittings if necessary.
  11. Plug in the refrigerator.
  12. Purge a gallon or two of water through the water dispenser to eliminate air in the water system.

This information should help you fix this dispenser problem in your refrigerator. If you need more assistance, reply with additional details.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Lyle W -
Sears Technician
May 06, 2011
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