Model #25344393401 KENMORE ELITE Side-by-Side Refrigerator

  • Freezer Door
    3 Results
  • Refrigerator Door
    3 Results
  • Cabinet
    3 Results
  • Shelves
    3 Results
  • Controls
    3 Results
  • System
    3 Results
  • Ice & Water Dispenser
    3 Results
  • Ice Container
    3 Results
  • Ice Maker
    3 Results
  • Wiring Schematic
    3 Results
  • Wiring Diagram
    3 Results
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Question and Answers

Q:

Our ice maker is working but it will not dispense full ice cubes. Instead, it will only dispense crushed ice. Note: the cube light is on when button pressed.

A:

I'm sorry to hear that you are having some difficulties with your dishwasher. I did some research for you at Managemylife.com and found an expert answer to a similar question that may help until your expert can respond to your specific question. The link is attached below. If you do decide to schedule service and have a qualified technician help you, I have also attached a link to Searshomeservices.com. I hope these links provided assist you.

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Jackie S -
November 27, 2011
A:

Jackie - thanks for posting the links. I ended up using the following advice from a previous user and it worked! --> "I did another search that led me to check the back of the freezer which has a hole with a gizmo that moves up and down to turn a rod on the ice bin which bypasses the ice crusher. I moved it up and down a couple of times and it freed up (probably a little frozen) and is working as it should now, dispensing my choice of cubes or crushed ice. Maybe this post will help someone else sometime!" Thanks again!

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Brent -
November 27, 2011
A:

There is a solenoid in the crusher assembly that has to be energized to allow cubes to fall out. This solenoid opens a gate so the cubes can drop out just as they reach the blades. A Ohm meter will be needed to check the solenoid and voltage to the solenoid. A quick check to see if the solenoid is stuck would be to remove the bucket assembly and behind it you will see a saddle attachment. It should lift very easy. If it�s stuck or hard to move, the solenoid will need to be replaced. If it moves up easily, the solenoid and voltage will need to be checked. A technician will be needed to make these checks. If you need to schedule service. you may do so by logging onto www.SearsHomeServices.com . I hope this information is helpful.

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Scott D -
Sears Technician
November 30, 2011
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