Model #25344133802 KENMORE PRO Upright Freezer

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Question and Answers

Q:

replaced defrost controller

A:

I know that it can be very frustrating when the refrigerator is not working properly. While you are waiting for your expert answer, I have found a link that may provide some infromation on your issue. I would suggest that you test the defrost to see if you are getting resistance. I would also check to see if the part is in some way damaged. This would explain the issue. I hope that this helps.

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aashe -
May 26, 2011
A:

The system goes into defrost after 12 hours of compressor run time. It may take more than 12 hours for the unit to go into defrost mode depending on how often the compressor cycles off. Once the system goes into the defrost mode, voltage will be applied to the circuit trace in red on the wiring diagram shown below. If that defrost bi-metal thermostat is bad or you have a failed defrost heater, the ice will not be melted from the evaporator properly. The defrost bi-metal thermostat should be "closed" at the operating temperature in the freezer (0 degrees). It is designed to "open" and shut off the defrost heater at 50 degrees. It will reset when the temperature drops below 10 degrees. You can check that defrost bi-metal thermostat and the defrost heater since you are still seeing frost after replacing that control board. Here is a link for a video that shows some basic diagnostic tips that should help you: Refrigerator Not Cooling Repair . If you can determine the cause your cooling problem, you may need to replace some parts. Here is a link for the Sears PartsDirect.com website if you need it: Sears PartsDirect

Be sure that you unplug the refrigerator before accessing internal components.

If you need more help, reply with additional details and we will try to assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Lyle W -
Sears Technician
May 28, 2011
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Q:

defrost controler replaced

A:

Manage My Life website is the best website to ask just about anything you need. I took some time to search your question and found your owner's manual. Owners manuals are the best when it comes to questions about your appliances or tools. I have attached the link below. Hope this helps!

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Dezeray S -
May 24, 2011
A:

Thank you for your question. I suspect by defrost controller you mean the control board. This control will advance into the defrost cycle every 12 hours of compressor run time. So if this is what you installed, the compressor will have to run for 12 hours before it will signal a defrost cycle to begin. If there is a lot of frost on the panel now, I recommend turning the unit off and removing everything in the freezer. Now use a hair dryer on the back wall to melt the frost. With the frost melted, you can remove the screws holding the back panel in place and remove the panel. This will now expose the evaporator coil which will also be covered with frost. Again use the hair dryer to thaw out the frost. Keep moving the hair dryer around to keep from getting anything too hot and melting. When the frost is defrosted, the unit will start cooling again. I hope this helps you. If you would like more assistance, any additional details will be helpful and I will be glad to assist you further.

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Scott D -
Sears Technician
May 26, 2011
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