Model #25331649107 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

Kenmore Refrigerator bottom part of frig not working (not cold)

A:

The refrigerator not cooling can be concerning. I found some information for you that I am hoping will help you until your expert answers your question. I am adding the link below to help you with your question while you wait for your expert response. It may take 24-48 hours. I do hope that this will help you out with the refrigerator.

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Marc -
October 15, 2012
A:

Thank you for your question. I know it's concerning when the fridge stops cooling. If there is a frost accumulation, it would indicate a problem with the defrost system. If there is no frost and the freezer is ok but the fridge section is not cooling, it may be a restricted return air vent. To check this, feel the air flow blowing out of the diffuser. If it feels weak, open the freezer door and if the air flow increases, it indicates the return vent is blocked (frozen). To clear this you will need to shut the unit off for 24 hours to allow it time to thaw out. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.

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Scott D -
Sears Technician
October 17, 2012
A:

Hi Scott and Thank your for your reply..... The freezer part of my fridge DOES have frost on the back wall.... it originally had it all over..... but now it is just on the back wall..... I am not sure what the diffuser is (laughing out loud)..... but I put my hand under the compartment in the back of the bottom part of my fridge and there is NO air blowing down into the fridge..... I talked to a guy over the phone and he did say something about the defrost system being the problem..... So I kind of do think that is the problem.... However, not sure how to check it or what part I need or how to eliminate what I don't need.... Any help you can give me is appreciated.... :)

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Susan -
October 17, 2012
A:

Hi Scott and Thank your for your reply..... The freezer part of my fridge DOES have frost on the back wall.... it originally had it all over..... but now it is just on the back wall..... I am not sure what the diffuser is (laughing out loud)..... but I put my hand under the compartment in the back of the bottom part of my fridge and there is NO air blowing down into the fridge..... I talked to a guy over the phone and he did say something about the defrost system being the problem..... So I kind of do think that is the problem.... However, not sure how to check it or what part I need or how to eliminate what I don't need.... Any help you can give me is appreciated.... :)

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Susan -
October 17, 2012
A:

Susan, this latest information does indicate there is a problem with the defrost system. A good check will be to manually advance the timer into the defrost cycle. The timer (# 23 in image) is located in the control panel. There will be a small hole under the control panel and the timer dial will be located in this hole. Use a large screwdriver and turn the dial clockwise, until it clicks and the unit stops running. After a few minutes if you can hear a sizzling or popping sound inside the freezer, it means the heating element is working. This will indicate the timer # 215846602 is not advancing on its own and will need to be replaced. I hope this will help you.

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Scott D -
Sears Technician
October 19, 2012
A:

Scott. Hi..... I put a screw driver in the hole and turned the dial..... However, I did not hear any different sound in the freezer part...... the fan in the freezer part is on..... Now, I am not so sure that the timer is the problem..... Do you know any other part with the defrost system that might need replacing?..... Thank you for all your help it is appreciated! :) P.S. Do you think it might be the thermostat or evaporator fan? Where are they at on the diagram you sent me?

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Susan -
October 22, 2012
A:

Susan, when the timer was turned, if the fan motor never stopped, it would indicate the timer has failed. Normally, the dial will only need to be turned about a half revolution but sometimes it may turn a little more and it will make a loud click and the unit should completely stop running. If this never happened, the timer will need to be replaced. If the fan is running it will be ok and the thermostat would not cause this type of problem. I hope this will help you. If you would like more assistance, I will assist you further.

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Scott D -
Sears Technician
October 22, 2012
A:

Scott, Hi..... Sorry it has taken me so long to reply.... I have been sick and then very busy.... I turned the timer dial again (manually) to check it....... when I turned it, the fan motor did shut off..... I then had to turn the dial again to get it to come back on.... Do you think it is the timer? My question is.... does the fan motor (located in freezer part) always stay running? Also, I don't have any frost in the freezer now..... Thank you for any more help you can give me..... :)

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Susan -
October 29, 2012
A:

Susan, I hope you're feeling better now. If the only way to get the unit running again, after it was manually advanced into the defrost cycle, was to turn the timer dial again, then it would indicate the timer has failed. The fan motor will run as long as the compressor is running. When the thermostat is satisfied and shuts the compressor off, the fan should also stop running. I hope this will help you.

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Scott D -
Sears Technician
October 30, 2012
A:

Scott, Hi and Thank you.... I am feeling better..... However, now I have an ear infection..... and I generally never get sick..... I wanted to ask you if you think I should order the timer part? I don't think my fan in the freezer part ever shuts off.... seems like everytime I look, it is running..... Is there any other thing I could check or do you think it may be the timer? Thank you for your time.... It is appreciated.... :)

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Susan -
October 31, 2012
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