Model #25331629101 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

Refrigerator Leaking

A:

Having your refrigerator begin to leak can be a real headache. While you are waiting for your expert answer, I did some research on the unit. At this time, I was unable to locate information that would be helpful in regards to your question. Some of these questions that are asked will need specific research and will be answered by an expert with-in two business days but usually sooner.

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Julio -
April 20, 2013
A:

Thank you for doing research and for trying to help

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Susan -
April 20, 2013
A:

Thanks for contacting ManageMyLife.com. I understand how frustrating it is having trouble with your refrigerator leaking water. We are here to help. Water will leak into the refrigerator when the drain system freezes up. Every time the unit goes into a defrost cycle, water will run down into the refrigerator, instead of down the drain. To clear the drain, remove everything in the freezer so the back panel can be removed. Next, disconnect power to the unit. With the panel removed, you will see the evaporator coil and directly under the coil is the drain trough (pan). The trough will probably be full of ice, that needs to be cleared. With the ice out of the trough, you will be able to see the drain hole. The drain hole will be plugged with ice. Use hot water to clear the drain hole. Keep working the hot water into the hole and wiping the excess water. This can take quite awhile depending on how deep the ice is. This will need to be done until, you get a good water flow down to the bottom drain pan. With the drain system clear, water should stop leaking in the refrigerator. If the problem continues to come back in a few weeks, a heater probe can be installed into the drain hole to keep it clear. The part number for the heater probe is 819043. I hope this helps.

To order the refrigerator heat probe, please visit SearsPartsDirect.com.

Please feel free to let me know if you need further assistance. We are always here to help.

Thank you for using ManageMyLife.com.

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John H -
Sears Technician
April 22, 2013
A:

Thank you for the solution to the problem of leaking refrigerator. I will print and present your answer to the maintenance dept. at the senior center where I reside as they are responsible for fixing the problem. I hope they will succeed and if not I hope they will order the refrigerator heat probe part you suggest. Does this model Kenmore 25331629101 usually have this problem? There is a thin layer of ice over the water in the catch bowl in the refrigerator. Do I need to lower the temp settings in freezer and/or refrigerator. The temp settings currently are on the recommended settings. Gets pretty hot here.. Again, many thanks..Susan

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Susan -
April 22, 2013
A:

Susan, You did nothing wrong. Setting the temperatures at the factory setting, usually works very well. This is not a know problem to this model refrigerator. What is happening is, a chuck of ice is falling off the evaporator coil and plugging up the drain hole. The refrigerator goes into the defrost cycle twice a day. There should only be little ice on the coil within 12 hours. I say that because of the old refrigerators, that was manually defrosted. Therefore, I recommend checking the freezer door seal. A door being left opening or a bad seal, can cause a larger than normal ice build up on the evaporator coil.

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John H -
Sears Technician
April 23, 2013
A:

John, thank you very much. Well, it seems the management at the senior center where I live will not make changes or repairs and again told me to keep a bowl in the fridge under where the water comes into the bowl (sheet of ice forms above the water). Maybe someday they will take care of the problem. I'll print and bring them your latest expert answer. I do not overload the fridge as they would like me to believe and I keep the food in the freezer section from touching the air vents. I do not hear noises from the fridge and the doors seem to close ok.....but I will ask to check the door seals..

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Susan -
April 27, 2013
A:

Susan, If the door seal is not broken however, it is not sealing very well, there may be a simple fix you can do. Just open the door and heat the door seal with a blow dryer. Once the door seal is warm and pliable, Just close the door and keep it that way for at least 2 hrs. The door seal will conform to any imperfections. The door will usually will seal better.

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John H -
Sears Technician
April 27, 2013
A:

John, WOW!! thank you, what a great fix, I will try it this evening.. Many, many thanks..Susan

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Susan -
April 27, 2013
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