Model #25331439106 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

fridge won't cool 25331439106 Kenmore Refrigerator

A:

Thanks for the inquiry and for being a valued member.

I am sorry to hear that the refrigerator is warming when the freezer is fine. I know how frustrating that can be.

When the fresh food is not receiving cold air there can only be a few reasons, Freezer fan motor, air diffuser, or blocked freezer coils.

Since the freezer is cooling ok, and if the damper is open, check for a thick frost buildup on the back wall in the freezer. If there is a frost build up, this will be a defrost problem. In this case, you can turn the unit off for 24 hours and leave the freezer door open to allow it time to defrost. After this time period you can turn the unit back on and it should cool ok again for a few days until the frost builds back up. This will give you a chance to have it checked. 

If there is no frost build up, the most likely problem will be with the return air vent. Feel the air flow out of the air damper and then open the freezer door. If the air flow increases, it will indicate the return air vent is closed. 

If you don’t feel any chilled air through the vent into the refrigerator, it may be blocked in the freezer by food, or it could be frozen. To clear this vent will again require turning the unit off for 24 hours and leave the door open. In this case, there is a heater kit that can be installed by a technician, to help prevent this problem from happening again. If the fan is not running at all, then the fan motor will need to be replaced. 

If you would feel more confident have a Sears Home Service technician help assist with the diagnosis/repair, you can call 1-800-469-4663, or click here to be directed to the page to set up service.

I hope this helps and thanks for using SearsPartsDirect.com. We appreciate your business.   

Read More
Jeff Wallace Sr -
Sears Technician
December 30, 2014
Q:

fridge not cooling 25331439106 Kenmore Refrigerator

A:

Thanks for the inquiry and for being a valued member.

I am sorry to hear that the refrigerator is warming when the freezer is fine. I know how frustrating that can be.

When the fresh food is not receiving cold air there can only be a few reasons, Freezer fan motor, air diffuser, or blocked freezer coils.

Since the freezer is cooling ok, and if the damper is open, check for a thick frost buildup on the back wall in the freezer. If there is a frost build up, this will be a defrost problem. In this case, you can turn the unit off for 24 hours and leave the freezer door open to allow it time to defrost. After this time period you can turn the unit back on and it should cool ok again for a few days until the frost builds back up. This will give you a chance to have it checked. 

If there is no frost build up, the most likely problem will be with the return air vent. Feel the air flow out of the air damper and then open the freezer door. If the air flow increases, it will indicate the return air vent is closed. 

If you don’t feel any chilled air through the vent into the refrigerator, it may be blocked in the freezer by food, or it could be frozen. To clear this vent will again require turning the unit off for 24 hours and leave the door open. In this case, there is a heater kit that can be installed by a technician, to help prevent this problem from happening again. If the fan is not running at all, then the fan motor will need to be replaced. 

If you would feel more confident have a Sears Home Service technician help assist with the diagnosis/repair, you can call 1-800-469-4663, or click here to be directed to the page to set up service.

I hope this helps and thanks for using SearsPartsDirect.com. We appreciate your business.   

Read More
Jeff Wallace Sr -
Sears Technician
December 30, 2014

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