Model #25328462801 KENMORE Upright Freezer

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Question and Answers

Q:

Frost free upright leaking water from bottom/rear 25328462801 Kenmore Freezer

A:

Thanks for your question- we see that no one from the community responded.  If you still require assistance on this topic, please resubmit your question with any updated information and we will have one of our experts take a look.  Also, we have updated our site to include information regarding common repairs and diagnosis, which can be found here: www.searspartsdirect.com/repair-help.html.  If you are looking for your owner’s manual, it can be found here: http://www.searspartsdirect.com/partsdirect/user-manuals.  Thanks for visiting SearsPartsDirect.com.

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Natasha12 -
Sears Technician
May 13, 2014
Q:

Our Kenmore freezer is getting too warm inside. The temp has increased to 34.

A:

I am sorry that you are having some difficulties with your freezer and I will be happy to help. I did some research and I was able to find a link that will provide you with some good information. Click here for the link. I hope this helps with your research while you wait for your expert response.

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Joseph P. -
May 25, 2013
A:

Thank you for your response. I checked the link, but learned nothing new. The freezer is frost-free and is full. It's 4 1/2 years old and we had to have the control panel replaced on it about a year ago. We have an extended warranty and currently have a service call scheduled for June 1...the earliest they could book. So if the freezer continues to get warmer we will end up losing most of the food inside. We can find no other troubleshooting help in the user manual.

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Eileen -
May 25, 2013
A:

Hi,

 Thanks for contacting ManageMyLife. I understand how frustrating it is having trouble with your appliance not working.

The coils can cause the temperature to rise, but if you have moved the refrigerator out and cleaned the condenser coils and there is not a problem with the coils.  Then there could be a problem with the cold control device.  I would recommend the Sears Home Services technician come out to troubleshoot the problem 

Please feel free to let me know if you need further assistance. We are always here to help.

Thank you for using ManageMyLife.com.

Bill

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Bill__W -
Sears Technician
May 28, 2013
A:

Bill...thank you for your reply. We do have a service call scheduled. We made the appointment this past Saturday. It just makes me so frustrated that we have to wait whole WEEK to get a service rep out here. They can't come 'til Saturday! We are limping along with fluctuating temps inside the freezer, an incessant beeping when the temp rises above 27, having to reset the alarm every hour or so 24/7, and having something fail that was already repaired in May 2012 - all on a 5 year old freezer. Where did the quality go? I do appreciate you taking the time to reply.

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Eileen -
May 28, 2013
A:

I might recommend dry Ice in the freezer. That will keep all cold and the alarm off Google for dry Ice in your area. Certain retailer will have it.

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Bill__W -
Sears Technician
May 28, 2013
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Q:

kenmore freezer displays OF model #253.28462801

A:

Error codes can be frustrating to figure out why they are popping up. While you are waiting on an expert to answer your question, I found a great link in the Manage My Life website on error codes. I have attached the link below. Have a nice day!

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Dezeray -
July 03, 2012
A:

I know that it can be very frustrating to have issues with your freezer. This means that your product is in Demo Mode. Just follow the steps provided and it should eliminate your problem:

Turn the freezer OFF by pressing the UP arrow button until the display reads "10". With the display at "10', press the Up Arrow button two more times within two seconds. The display will read "0F".

The freezer can be turned ON by pressing the DOWN arrow button, with the display -1O, two times within two seconds. Continue by setting the control to the desired temperature. I hope this helps. If you need further assistance, please reply to this thread. Thank you for using Manage My Life.

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AnneJ -
Sears Technician
July 04, 2012
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