Model #25328099800 KENMORE ELITE Upright Freezer

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Question and Answers

Q:

Kenmore freezer model #253.28099800

A:

Thank you for your question. I'm sorry you are having this problem with the freezer. Check the actual temperature with a thermometer. To check the temperature, place the thermometer between some packages. Air temp is not a good check. If the temperature is 27 degrees, the control is working normal. The temperature will have to drop below 23 degrees and with many models it will have to drop below 20 degrees before the alarm will stop. Now, if the temperature is actually this high and will not pull down, it would lead to a sealed system problem. A technician will be required to make this type of check and repair. Make sure the door is closing good and making a good seal and also make sure the light is turning off. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.

 

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services.

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Scott D -
Sears Technician
August 29, 2013
A:

Scott, I'm not having a problem with the freezer freezing. The freezer itself is fine. The temperature is not actually 27 degrees. It's 10 below. The door is closing good and making a good seal. The light is turning off. It's been about 3 weeks since this started. Please read my message as to what I have done so far. Replaced control board. Same problem.

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Harold -
August 29, 2013
A:

Harold, I'm sorry for the confusion but I was not sure about the actual temperature. If it's 10 below and the control has been replaced, the only other part that could possibly cause this problem would be the thermistor. First, check the connection at the control on the red wire at terminal 1 (see image). If the connection is ok, next check the wires on the thermistor itself. The thermistor is located next to the evaporator behind the back panel in the freezer. If the wires seem ok, now disconnect the wires from the thermistor and check the thermistor itself. Be sure to disconnect the power first. Now, with the wires disconnected, you can check the resistance of the thermistor to determine if it's good or if it needs to be replaced. I'm attaching a chart showing the temperature and resistance of the thermistor. You will need to check the actual temperature and then check the resistance of the thermistor at the temperature measured. It will need to be within 5% plus or minus. If it's out of this range, replace the thermistor but if it reads ok then it would lead back to the control or it could be a problem with the wire between the thermistor and control. A technician would need to make this type of check.

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Scott D -
Sears Technician
August 30, 2013
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Q:

My freezer is currently showing OF and is not freezing. The food is defrosting.

A:

Managemylife.com is a great place to find the answers to just about anything, especially on appliances. I would suggest that you provide a little more information such as the make and complete model number of your product so your expert will be able to provide you the best possible answer. Just click on reply below where you can provide the additional information.

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Alina -
May 24, 2013
A:

The freezer is an upright Frigidaire model 25328099800, the instructions I received is for a Kenmore with knobs for controls. My freezer has digital controls.

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Doris -
May 24, 2013
A:

Thank you for contacting ManageMyLife.com regarding the OF showing on the display of your freezer. I know it can be frustrating when the unit will not cool. I'm happy to help you today. The OF indicates that the freezer is off. The light will still come on but it will not cool. Page 2 of the owner's manual for the electronic control has the instructions for turning the freezer back on.

I really hope this information helps you today. Thank you for using ManageMyLife.com

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Korinna S -
Sears Technician
May 24, 2013
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