Model #25323024103 KENMORE Upright Freezer

  • Door
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  • Cabinet
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  • System
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Question and Answers

Q:

I need help diagnosing a Freezer problem.

A:

Managemylife.com is always a great resource to find the answers to just about anything. Your expert will research your question and respond within two business days but usually sooner. Have a great day!

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Alina -
August 18, 2012
A:

Thank you for your question. I'm sorry you are having this problem with the freezer. Normally, when this type of problem occurs, it will indicate a low charge in the system. Now, it is possible the defrost heater could be on but it's not very likely. If the heater is on, it will be very hot. If this is the case, the control module next to the compressor, would need to be replaced. If the heating element is not on, a technician will be needed to check the sealed system. I'm listing a site you can access, to have a tech come out. Here is a link for the website: Sears Home Services . I hope this will help you. If you would like more assistance, reply to this thread and I will assist you further.

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Scott D -
Sears Technician
August 20, 2012
A:

This model doesn't have a built in thermometer so I placed a thermometer inside. It was stable at 0 F for a couple of days. The only thing I have done is removed the cover from the evaporator coils, and then I replaced it. However the plastic/rubbery strips down both sides of the cover had fallen down to the bottom. So when I put the cover back, i pressed the strips into the edges where they belonged and now it's consistently at -22 F. Is it possible that the fan was operating inefficiently due to those strips having fallen out? The side walls are literally "spreading" to the point the strips don't want to stay put, and the lower shelf and baskets won't stay in. The upper shelves clip into bars on the back but the bottom shelf goes into holes on the side and they have spread so far the rod ends barely reach and if you bump it it will fall. The basket supports likewise are too far apart for the baskets. I actually added shims under the brackets so the baskets wouldn't fall. If the unit is low on Freon is it worth repairing? It's only 6 or 7 years old and replaced one that was still working that was 20 years old. Has the quality gone down hill that bad? A top of the line replacement is only $650, it has a nice thermometer in the door instead of just lights, but has the quality improved or will it need to be replaced in just a few years too?

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Ken -
August 20, 2012
A:

Ken, if the freezer temperature is below zero, the system charge has to be ok. Normally, when part of the evaporator is not frosting, it indicates a low charge but it could also be a restriction instead of a low charge. However, if it stays below zero, the system should be ok. The temperature listed is extremely cold and to make sure it's a good reading, place a thermometer between some packages. There are some spacer washers # 240311303 that can be added behind the rail, to help keep the basket from falling. However, it appears you have already added some spacers. A seal system repair would probably not be economical and it would probably be more worthwhile to replace the freezer. However, at this temperature listed, the system should be ok.

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Scott D -
Sears Technician
August 21, 2012
A:

This has been going on for a few weeks and my concern is that it's intermittent. I have two freezers the newer one has the thermometer in the door. I compared the two with my little thermometer and the older model is actually 2 degrees cooler. I haven't noticed the temperature increase since I removed/replaced the inside cover. Previously, the food at the bottom stayed frozen it was just the stuff on the top shelf that softened. Again, I haven't noticed it thawing since I put the strips back in. As for the spacer kit, I have actually installed 3 spacer kits but the sides keep moving outward. The outside metal is fine it's like the inside walls are continuing to move apart. Very frustrating. I guess I'll keep monitoring the temp closely, unless you have any other ideas.

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Ken -
August 21, 2012
A:

Ken, I know this can be frustrating. If the inside walls are continuing to move further apart, there is no other fix. It will indicate the insulation apparently has developed a void and there is no way to get to the insulation behind the liner. As for the temperature, if the top starts to thaw again and the strips are still in place, check the door to make sure it's closing and sealing good and also make sure the light is turning off, when the door is closed. Now, if the evaporator does not have a full complete frost pattern from top to bottom, it will indicate a problem with the sealed system.

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Scott D -
Sears Technician
August 22, 2012
A:

I have noticed a couple of things. First, in my earlier post I switched up my F vs C It's getting down to 0 or -1, same as the newer freezer, not -22. Sorry. I'll remove the screws and check the evaporator again, but i noticed that the door used to stop "vacuuming" shut a while ago, and since I put the strips back in it is again sucking the door closed now. Its only 8 screws, but I want to see if it's getting an even frost pattern now. I'm starting to wonder if the whole thing was caused by the fan not being able to properly circulate the air because the gap was so wide without the strips (due to the compression of the side panels) Thanks again, and I'll check in one last time after I check the evaporator one more time. Simple virtually FREE fix, to save $650, I hope that's all it was.

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Ken -
August 22, 2012
A:

Ken, you have done a very nice job of troubleshooting this freezer. I hope it freezes ok for you now.

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Scott D -
Sears Technician
August 22, 2012
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