Model #25321711103 KENMORE Upright Freezer

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Question and Answers

Q:

Performance 25321711103 Kenmore Freezer

A:

Thanks for the inquiry and for using SearsPartsDirect.com.

If the compressor is running, the most likely source of the issue is with the temperature control or thermostat. When you adjust the temperature control and allow it to cycle for about 12 hours, do you notice any difference? If not, that could likely be the issue.

Outside of that, the compressor itself may need servicing, it could be low on refrigerant. Those would be the two most likely causes to the issue you are experiencing. The thermostat would need to be checked with a multimeter and the compressor would need to be checked with a gauge for refrigerant. 

If you would feel more confident have a Sears Home Service technician help assist with the diagnosis/repair, you can call 1-800-349-5071, or click here to be directed to the page to set up service. 

Let us know if we can be of any further assistance and thanks for using SearsPartsDirect.com.  

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Jeff Wallace Sr -
Sears Technician
December 02, 2013
Q:

Performance 25321711103 Kenmore Freezer

A:

Thanks for the inquiry and for using SearsPartsDirect.com.

If the compressor is running, the most likely source of the issue is with the temperature control or thermostat. When you adjust the temperature control and allow it to cycle for about 12 hours, do you notice any difference? If not, that could likely be the issue.

Outside of that, the compressor itself may need servicing, it could be low on refrigerant. Those would be the two most likely causes to the issue you are experiencing. The thermostat would need to be checked with a multimeter and the compressor would need to be checked with a gauge for refrigerant. 

If you would feel more confident have a Sears Home Service technician help assist with the diagnosis/repair, you can call 1-800-349-5071, or click here to be directed to the page to set up service. 

Let us know if we can be of any further assistance and thanks for using SearsPartsDirect.com.  

Read More
Jeff Wallace Sr -
Sears Technician
December 02, 2013
Q:

25321711103 what is the temperature range and my is geeting soft

A:

I know how upsetting it is when your freezer is no longer cooling your food. I was able to find a couple links that have great information for a freezer that is no longer cooling. I attached the links below. I would suggest providing more detailed information regarding the issues your freezer is experiencing to better assist the expert. Just add to this thread. I hope the links provided assist you.

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Jackie S -
April 19, 2012
A:

Thank you for your question about your freezer. The temperature range is not listed but most freezers will usually range from approx. - 8 degrees to + 8 degrees. The normal ideal temperature is zero degrees. If the food is getting soft, check to see if all the shelves are getting a good frost pattern. If not, it would lead to a seal system problem. Another possibility will be if the shelves have too much frost. If there is a heavy frost build up on the shelves, it will start acting as an insulator and the unit will need to be defrosted. I hope this will help you.

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Scott D -
Sears Technician
April 20, 2012
A:

My freezer temp is around 4 degrees, everything is frozen but the ice cream is very soft. I noticed that the door has plenty of suction, as it requires a little force to open. This is a non-frost free freezer, on the inside very top coil, there is ice on the front 2/3rds and the back 1/3 of the coil, no ice. The first shelf is completely frosted. Leads me to believe I just need to defrost this. I know that I have defrosted about every other year and there has never been a problem with the ice cream being soft. The freeze bought at sears 9 years ago and is an unright. Any ideas???? Thanks

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matt -
April 20, 2012
A:

Matt, based on this latest information, it is possible that defrosting the unit may help get the temperature back down to zero degrees. However, if the back section of the shelf still gets no frost build up, after defrosting the unit, it will lead to a seal system problem. A technician would be needed to check and make this repair. In this case, you can call 1-800-469-4663 to schedule a tech to come out. I hope this helps you.

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Scott D -
Sears Technician
April 20, 2012
A:

when you say seal, do you mean door seal or what?

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matt -
April 20, 2012
A:

Matt, if part of the shelf will not develop any frost, it would lead to a seal system problem. By this I'm referring to the refrigerant system. The sealed system includes the evaporator or shelves in this case, the condenser coil and the compressor. I hope this helps you.

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Scott D -
Sears Technician
April 23, 2012
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