Model #25312541100 KENMORE Chest Freezer

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Question and Answers

Q:

freezer won't freeze, but will cool 25312541100 Kenmore Freezer

A:

Thanks for your question- we see that no one from the community responded.  If you still require assistance on this topic, please resubmit your question with any updated information and we will have one of our experts take a look.  Also, we have updated our site to include information regarding common repairs and diagnosis, which can be found here: www.searspartsdirect.com/repair-help.html.  If you are looking for your owner’s manual, it can be found here: http://www.searspartsdirect.com/partsdirect/user-manuals.  Thanks for visiting SearsPartsDirect.com.

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Sherman_G_Wallace -
Sears Technician
May 14, 2014
Q:

Chest Freezer

A:

A freezer full of food represents a lot of money and needs to work correctly. I am sorry to hear about the issues you are having with your Freezer. I did a little research for you at the ManageMyLife website and found this expert response that may shed some light on the problem. I have attached the link below. Please provide your expert with the model # for the best possible answer. Share any insightful information that may help in researching information. Click on the gray reply box below to do so. Continue this existing thread. This will speed up the process for you.

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James -
March 07, 2012
A:

Thank you for your question. I'm sorry you are having this problem with the freezer. Unfortunately, without the model number, I will only be able to provide some general information. If it�s not cooling at all, it first needs to be determined if the compressor is running. If the compressor is running, the problem will probably be in the seal system or with the compressor. It could be a low charge, a restriction or the compressor may not be pumping properly. These are checks a technician will be required to make.

If the compressor is not running, it could be a problem with the starting device, the compressor itself or maybe the control. Sometimes it can be difficult to determine if the problem is with the starting device or the compressor. If the starting device is burnt or if it rattles when shaken, it will indicate the starting device has failed. A technician will have a kit and meter, he can attach to the compressor, that will determine if the compressor or starting device has failed. Without this kit and meter, a chance can be taken to replace the starting device. If the compressor still won�t run or if it runs but then quits again, it will need to be replaced. I�m listing a site you can access, to have a tech come out. Here is a link for the website: Sears Home Services . If you would like more assistance, reply to this thread and please include the complete model and serial number and I will be glad to assist you further.

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Scott D -
Sears Technician
March 08, 2012
A:

Thanks, It's a Kenmore, modle number 25312541100 and the serial # WB22032038.

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Karis -
March 08, 2012
A:

Karis, thank you for your model number. If the compressor is not running, you can try replacing the controller # 216649313 on the compressor and the capacitor # 218909912. These parts are available at the link listed below. If the compressor still won't run or if the compressor is running but not cooling, a technician will be needed.

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Scott D -
Sears Technician
March 09, 2012
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