Model #25311301101 KENMORE Chest Freezer

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Question and Answers


Why my Galaxy Freezer will not get cold?


I'm sorry that you are having some difficulties with your Galaxy Refrigerator. I did some research for you at and found an expert answer to a similar question that may help until your expert can respond to your specific question. The link is attached below. Remember that your expert can assist you in a repair like this and can also verify any required parts that you may need to order. If you do decide to schedule service and have a qualified technician help you, I have also attached a link to I hope these links will help until your expert can respond.

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James -
August 09, 2011

Since the compressor is running but the freezer is not cooling, you apparently have a bad compressor or a failure in the sealed refrigerant system. This type of problem will need to be diagnosed and repaired by a service technician since it involves the recovery and recharging of refrigerant. Here is a link for the Sears Service website: Sears Home Services .

NOTE: It may be more economical to replace the freezer instead of repairing it. You can view current freezer models on the .

If you need more help, let us know.

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Lyle W -
Sears Technician
August 10, 2011
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