Model #247370310 CRAFTSMAN Walk Behind Lawnmower, Electric

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mower , gas 247370310 Craftsman Mower


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I am sorry you are having a problem with the mower. If the mower does not seem to bag as well as it did, I recommend cleaning under the mower initially. To do that you need to disconnect the spark plug and tip the mower on its side with the air filter up. Then use a putty knife to remove the grass build up. When doing this I recommend checking the condition of the blade. If the blade is dull, I recommend sharpening or replacing it at this time. Once you have the underside clean tip the mower back over and check the operation. If it still does not bag well the problem could be the mesh bag is clogged. When mine gets clogged, I rinse it with a strong steam from the garden hose. Hold the bag with the opening down and sprat it off. Keep spraying it down until the water runs clear. After you have it cleaned, let it dry before you use it. This should cure the problem.

I hope this helps and thanks for using We appreciate your business. 

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Jeff Wallace Sr -
Sears Technician
October 04, 2014

Lawn mower hub cap (rear wheel) 247370371 Craftsman Lawn mower


Hello, glad to help.  Thank You for choosing Sears
I am sorry and do understand your frustration when there is problems with your lawn mower.
Glad to help out.  I’m looking at your Craftsman lawn mower model number 247370371.
I see you have a defective rear wheel hub cap.  I have a part number for the rear hub cap as part number 731-07533.   If you have bought this mower with-in the last year, it should be under warranty and get this hub cap free of charge.   Please to do that, call our Sears parts phone number at 1-800-366-7278.  They are the only ones that can send this to you free of charge.
Thank you for your understanding in this matter and I hope we can help you with your future questions and repairs.  Thank you for choosing Sears and using our

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Larry Jr -
Sears Technician
August 07, 2014

What would cause my mower (247.370310) to be hard to start or keep running after using the deck wash system?


Thank you for your question.


I am sorry you are having a problem with the mower. I will be happy to assist you. I do not think using the deck wash caused the problem you are having. Providing you did not spry the engine with water. It is likely just a fluke this happened at the same time.  Make sure to use fuel that is less than 5 weeks old. Gas will start to break down and become less volatile.  If the gas is old, drain the tank refill with fresh fuel. Next, check the air filter and replace it if is not dry or clean.


If the engine does not start, you need to determine what is causing the problem. The engine need three things to start and they are fuel compression and spark. Use the following instructions to determine what is missing.


The first check is going to be if the engine is getting spark. Remove the spark plug from the engine and connect it to the spark plug wire. Use a pair of insulated pliers to the base of the spark plug against a metal part of the engine. Now have someone pull the starter rope. When the engine is turning over you should see the spark plug spark. If the plug does not spark, disconnect the spark plug and insert a screwdriver into the boot of the spark plug wire. _Make sure to hold onto the handle of the screwdriver._ Hold the metal portion of the screwdriver close to a bare metal part of the engine. Now pull the starter rope again with the starter. If you see a spark, you need to replace the spark plug. If you do not see, a spark most likely the ignition coil is defective.


Once you have determined the engine has spark you have to check for fuel. The easiest way to check for a fuel problem is to remove the air filter and pour a teaspoon of fuel mix into the throat of the carburetor.  Then try to start the engine. If the engine acts as if it wants to start or runs for a short time and stalls the problem with the engine is a fuel issue. Most likely, the carburetor does have some build up from old gas that remained in the carburetor over the winter. You can watch THIS VIDEO to use as a reference for cleaning your carburetor. I'm not sure why the manual says not to use carb cleaner unless they're worried about plastics that may be on the carburetor. If your carburetor looks a bit different from the carburetor in the video let me know because the situation will be different.




If the engine did not attempt to start with pouring the gas in the carburetor, I recommend checking the compression of the engine. To check the compression, remove the spark plug and tuck the wire out of the way. Hold your finger over the spark plug hole and pull the starter rope. When the engine turns over the compression should force air past your finger. If the engine does not force air out part your finger there is an internal engine problem.





If you do not feel confident repairing this problem yourself, then you can have it repaired by a Sears  technician.  Here is a link that will provide the nearest drop-off locations:  Sears Home Services.



I hope this is helpful. Please let me know if you need further assistance.



Thank you for using Manage my life.


Mark T.


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Mark T -
Sears Technician
October 16, 2013