Model #2011ICE SUB-ZERO Top-Mount Refrigerator

  • 2011 Ice Doors
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Question and Answers

Q:

constant chiming and will not hold temp RF263AEBP/XAA Samsung Refrigerator

Q:

ice maker

A:

Enjoying an ice cold beverage during the Summer time will definitely be in need when your dying of heat. Below I attached some linsk that will help you with your situation. I hope this helps!

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Jackie S -
June 17, 2011
A:

I put the jumper between L-V terminals and pressed the freezer door switch and did not get any water to come out. any other suggestion?

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steve -
June 17, 2011
A:

I provided some additional technical information for that ice maker in the images below. I recommend that you attempt to test cycle the ice maker by jumping the T and H contacts since you were able to jump the L and V contacts. (You may need to press in that light switch.) That should cause the ice maker to start the harvest cycle if it is getting power. If the ice maker cycles but does not fill with water, I recommend that you unplug the refrigerator and check the resistance through that water valve circuit. You could have a bad water valve or a wiring failure in that circuit that is preventing the ice maker from filling.

If the ice maker will not test cycle, I recommend that you check the power going to it with a volt/ohm meter. You should be getting 120 volts between red and white wires on the harness going to the ice maker. (You may need to press in on the light switch to measure voltage.) If you have power to the ice maker, you could have a blown thermal fuse on the internal ice maker wire harness (shown on the 4th image). NOTE: Use extreme caution when checking the live voltage going to the ice maker . If you are not completely confident that you can safely measure that voltage, I recommend that you have a service technician repair this failure. Here is a link for the Sears Service website in case you need it: Sears Home Services .

If that thermal fuse is okay, you will probably need to replace that ice maker assembly if it won't cycle.

You can order parts from the Sears PartsDirect website.

If you need more help, reply with additional details and we will assist you further.

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Lyle W -
Sears Technician
June 18, 2011
A:

Here is the 4th image.

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Lyle W -
Sears Technician
June 18, 2011
A:

I checked the voltage at the harness and had 120v across red and white. tried to check resistance with jumper but got nothing. took the cover off and found there are no contacts at the points where the jumper goes. i poured some water in the ice maker and it froze and cycled out but did not refill with water.

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steve -
June 22, 2011
A:

You could have a different ice maker in the refrigerator than the one shown above. This fill failure could be caused by a bad module or a failed water valve. A wiring failure could also be preventing the ice maker from filling. You can UNPLUG the refrigerator and check the wiring connections on the solenoid water valve at the bottom of the refrigerator. Remove the bottom rear service panel to access that valve. If the wiring connections on the valve are okay, you can check the resistance through the valve. It should measure around 300 ohms. If that valve is bad, it will need to be replaced. For further testing information, we will need to see what the front of that ice maker looks like with the front cover off. You can send us a digital picture of that component. Reply with a picture of the ice maker and additional details if you need more help.

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Lyle W -
Sears Technician
June 22, 2011
A:

the ice maker looks just like the one in the picture above except it faces to the side and not the front. is the solenoid the same as the before and after the filter water valves? both of them have been replaced within the last week.

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steve -
June 22, 2011
A:

If those water valves have been replaced, then the failure that you are having is probably in the wiring or the ice maker module. If that module is not closing a contact to send voltage to the water valve, then that ice maker assembly will need to be replaced. If the ice maker is sending voltage to the water valve, then you likely have a failure in the wiring. Since the ice maker looks like the one shown above, you should be able to use an insulated jumper wire between the L and V contacts to activate that water valve. The stripped ends of that jumper wire will normally need to be around 1/2" to reach those test contacts. Use extreme caution if you use that type of jumper wire to activate the water valve. If the water valve works when you jump the L and V contacts and the ice maker fills but will not fill when it cycles normally then the ice maker assembly will need to be replaced. I hope that this additional information helps. Reply with additional details if you need more help.

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Lyle W -
Sears Technician
June 22, 2011
A:

when i pulled the cover off the points where the jumper wire goes into there was only plastic behind and no metal contacts. my jumper was skinned back about an inch and i even tried moving it around to make sure it was making contact. i checked the wiring at the valves and everything looked ok and connections were tight. i am an electrician so i have no problem working with live voltage

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steve -
June 22, 2011
A:

Since you don't have test contacts on the ice maker module, the only other way to check the ice maker is to measure the voltage going to the water valve solenoid when the ice maker cycles. It is designed to energize the water valve for about 5 to 7 seconds at the end of the harvest cycle. If the ice maker module is not sending voltage to the water valve, then that assembly will need to be replaced. If you are getting voltage to the water valve then you may still have a bad water valve solenoid.

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Lyle W -
Sears Technician
June 22, 2011
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Q:

Had new Kenmore Elite refrigerator installed 6/13/2011. The ice maker does not work, who do I call?

A:

I can see how this can be really disappointing. While you are waiting on an expert to answer your question, a suggestion I have is to visit Sears Home Services website to set service with a Sears technician so you can have this problem fix right way. I have provided the links below. Hope this helps!

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Dezeray S -
June 15, 2011
A:

I recommend contacting our Sears Home Service Department, 1-800-424-2047. They will look up your appliance purchase information, and schedule an appointment for repair under the appliance Warranty. It may just be a simple adjustment that needs to be made.

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Kay W. -personal Solutions manager -
Sears Technician
June 17, 2011
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