Model #2000 HOOVER Vacuum, Upright

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Question and Answers

Q:

ice maker 25370313214 Kenmore Refrigerator

A:

Thank you for choosing SearsPartsDirect. I will be more than happy to assist you with your Kenmore refrigerator.

From the information you have provided above, I can see how frustrating it can be to have your refrigerator malfunction, but after researching model number 253.70313214. as long as the temperature in the freezer is correct the ice maker should cycle automatically about every hour. I suspect that the cycling thermostat has failed or is defective. This may require replacing the complete icemaker. You could also be having an issue with the water valve or water line.

If you do not feel comfortable doing this yourself. You can set up a service call at www.searshomeservices.com.

I hope you found this information useful. Again thank you for choosing Sears, we appreciate your business, have a great day.

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Benny23 -
Sears Technician
February 27, 2015
A:

I also have this refrigerator (purchased in November of 2013) and it stopped making ice as well. The water works but the ice maker does not. I replaced the water filter, turned off the ice maker for a couple minutes, and tripped the breaker for a couple minutes, and none of it worked. It feels as if there are some small cubes in the tray, but it's not releasing them into the bin. Any suggestions would be greatly appreciated.

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Michael -
March 07, 2015
A:

I have this problem with this model also. The arm appeared to be stuck up but after taking it apart to determine the case, it appears that it only travels about 1/4-1/2 inch anyway. I tried heating the fill tube with a heat gun resetting with no luck. An update to this would be appreciated, the fridge is not that old and is disappointing that it is already malfunctioning!

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daniel -
May 03, 2015
A:

I have the same model and am experinecing the same problem. I have had techs come out 5 times and paid over $500 for repairs that haven't solved the problem. All summer without ice?!?! The refrigerator is less than 2 years old! As I have been researching, I am finding this seems to be a very common problem. When I pay over $2000 for an appliance I expect to get more than 1 1/2 years use from it. Reps at the 800 number told me that if tomorrow's tech can't fix the problem I just need to buy a new fridge! Really??????!!!!!!!

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PMonney -
July 23, 2015
A:

Same problem! Sounds like Sears is selling junk! Last appliance with Kenmore name for me!

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Mark -
January 28, 2016
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Q:

Kenmore French Door 253.70313214 Stopped Making Ice 917376543 Craftsman Mower

A:

Thank you for your inquiry on your Kenmore Refrigerator, Model: 253.70313214. From reviewing the details on your model, several different problems could prevent the ice maker from producing cubes in this refrigerator. I have included a troubleshooting guide that goes into the diagnostics of which parts could cause the ice maker to stop working. I have included the link below.

Click Here

Safety Warning: Before beginning the repair, disconnect the direct power supply to the refrigerator to prevent the risk of injury or any electrical shock.

If you don’t feel comfortable or confident in this repair, then you can have it repaired at home by a sears technician. I have the included a link to the website: Sears Home Services or call 1-800-469-4663

I hope this answered your question. Thank you for contacting SearsPartsDirect.com, and have yourself a wonderful day. 

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Gerry93 -
Sears Technician
March 16, 2015
A:

i have the same model and am experiencing the same problem. i have had techs come out 5 times and paid over $500 for repairs that haven't solved the problem. all summer without ice?!?! the refrigerator is less than 2 years old! as i have been researching, i am finding this seems to be a very common problem. when i pay over $2000 for an appliance i expect to get more than 1 1/2 years use from it. reps at the 800 number told me that if tomorrow's tech can't fix the problem i just need to buy a new fridge! really??????!!!!!!! Maybe there should be a recall of some sort!

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PMonney -
July 23, 2015
A:

I agree PMonney. My icemaker just stopped yesterday. Paid too much money to have things go bad in the first two years.

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Scott -
January 26, 2016
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Q:

Maytag refrigerator control panel lights are flashing and the ice door opens and closes constantly. How do I stop this?

A:

When an appliance doesn't work properly or gives out it can be very disappointing because you don't really know what is wrong with it or you might even have to buy a whole different appliance. A suggestion I have for you while you are waiting on your response from an expert. I found this great link on your appliances. I have attached the link below if you are interested in viewing while waiting on your response from an expert. Hope this helps, good luck

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Dezeray S -
August 23, 2010
A:

This is a known issue and to correct this problem, the control board will need to be replaced. Unfortunately, without a model number, I will not be able to give you any specific information. To get the correct board a complete model and serial number will be needed.

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Scott D -
Sears Technician
August 24, 2010
A:

I have the same problem and callled maytag they are going to fix for free because this is a recurring problem with the model i have Call 1-800-688-9900

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Doug -
December 13, 2010
A:

I also had the same problem along with the fridge temp not going below 60 deg F and the ice maker not making ice. My model # is MFI2568AEB. I took Doug's suggestion of calling maytag (1-800-688-9900). They fixed it for free. Thanks Doug.

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Mikie -
May 16, 2011
A:

I also had the same problem. My model # is MFI2568AES purchased in 2007. I called Maytag 1-800-688-9900. They looked up my model number and serial number and found mine to be listed under the recall also. They also took care of scheduling for a service call. Great customenr service.

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AH -
November 21, 2012
A:

I had the exact same problem. When I called I was told it was not covered because my unit was 6 years old. I mention the recall I read about on this site and they said there were no recalls on my frig. When I pushed a little more they finally said they would cover it and set up a appointment. So if they tell you it's not cover hold your ground.

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John -
January 05, 2013
A:

Mine started doing the exact same thing last night. I called Maytag today and she acted like she has never heard of the problem. My refrigerator is only a little over 2 years old. She said my particular model has not had this problem. I told her apparently this is a ongoing problem with any Maytag with the electronic panel. All she kept offering is for me to buy additional warranty for $360!!!! Unbelievable.... I was finally so disgusted I hung up. I will NEVER buy another Maytag appliance. There customer service I experienced today was the worst ever!!!!! Nothing like spending more for the Maytag name and having problems with a $2000 plus appliance in such a short period of time and they do absolutely NOTHING about it.

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Linda -
January 15, 2013
A:

Linda, I'm very sorry about the problem you're experiencing. I know it's frustrating. Now, this is not a problem with any Maytag that has an electronic control panel. I'm attaching a list of the affected models below. Please let me know if your model is on this list. To be able to assist you further, I will need to know the complete model and serial number of your refrigerator and I will be glad to assist you.

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Scott D -
Sears Technician
January 15, 2013
A:

Scott, mine is not on the list but experiencing the exact same issues.... Model # MFI2569VEM2 Serial# K02523123

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Linda -
January 15, 2013
A:

I am happy to report that Maytag has contacted me today and they are addressing this issue. I didn't get anywhere calling the customer service number, but Emily on their Facebook page was more than happy to help.

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Linda -
January 16, 2013
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