Model #19LE30Q ELEMENT LCD Television

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Question and Answers

Q:

lcd tv picture but no sound

A:

I can understand your frustration over your television not having any sound. While you are waiting for your expert answer, I did some research on the unit. At this time, I was unable to locate information that would be helpful in regards to your question. Some of these questions that are asked will need specific research and will be answered by an expert with-in two business days but usually sooner.

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Julio -
November 23, 2012
A:

Hello Latavia,

I am sorry to hear that your television has lost it's audio and I would like to assist you. We need to eliminate the potential for the source of the signal causing this issue. Do you have a DVD or BluRay player hooked up to the TV that you can test the audio with? If so, try it out and let me know what you find. If not, we need to see what kinds of connections to the television are being used. Take a picture of the cables that are hooked to the TV if you would like and post them on a reply.

Please reply with what you find and I'll be happy to assist you further.

Jerry C

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Jerry C -
Sears Technician
November 26, 2012
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Q:

How do I connect a coax to a TV without a standard coax input?

A:

I can see the problem. I checked the online manual and it does indicate it should have a coax input but the pictures don't show this. Mine is at the top right of the TV sort of set in and not where the other connections are located. While you wait for the expert, you can check the web site below for additional help.

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Barbara H. -
May 07, 2011
A:

Thanks for the reply Barbara. Everyone seems to think I'm out of my mind but there is no coax input connection like every other TV. The input (labled "A" in the manual) is a female similar to, but not the same, as the red, white, yellow inputs.

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Tim -
May 07, 2011
A:

I have a couple of questions that will better help fix this issue. How long have you had the TV? Where did you get it? Has the TV been recently moved? Has the TV ever been worked on? What color is the connection labeled A? Would you be able to take a picture of the back of your TV? The TV should have a coax connection. If the TV has been worked on and the main board replaced then the new main board might have a shorter coax connection that does not stick out the back cover of the TV. Is there a whole in the back cover where the coax should be? I know I did not answer the question yet, but I can better answer with some more information.

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Dusty J -
Sears Technician
May 10, 2011
A:

Hi Dusty and thanks for responding. I bought the TV from K-Mart in July or Aug. of '09. It was new out of the box, with others of the same model in the store. I guess I didn't take note that it it didn't have a standard coax because I was just setting it up as the previous TV, and I have always had a box that connected the coax to the TV with the red, white , yellow. Without the directv box I can't go directly to the TV. Sorry I can't send pictures, I had a USB error with the camera. The TV has never been worked on and nothing has had to be replaced. Cable is provided where I live so I would like to get away from the directv box. I've been a computer tech person for many years and understand cable issues between phone and data lines and everything else, but this has me stumped. I'll try to send a pic when I get my USB issue resolved. Thanks for your help, Tim

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Tim -
May 10, 2011
A:

Here's some pice. The cable input is to the left. 'Hope this helps.

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Tim -
May 11, 2011
A:

Thank you for the pictures. The TV input does look different. I was wondering if you have tried to unscrew the connection? It looks like it might be the end of a cable that got ripped off somehow. The close up picture is a little too blurry to tell for sure.

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Dusty J -
Sears Technician
May 11, 2011
A:

Dusty, Thank you very much for your help. There was a nut and some kind of washer over the coax input which made it appear like the RCA inputs (I think that's what they're called). A standard coax can't be screwed on because the the connection is mostly recessed and there aren't enough threads for the coax to catch. I used a quick connect that slides over the threads and makes the connection to the coax. It's the strangest connection I've seen. I just happened to have a quick connect in my bag of tricks from my networking days. I can now eliminate my directv bills. Thanks again for your help, Tim

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Tim -
May 13, 2011
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