Model #1987191852 KENMORE Chest Freezer

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Question and Answers

Q:

have a model 1987191852 freezer that we got from a friend. When we first got it, it got a little cold, not it won't get cold at all. what could be the problem?

A:

I'm sorry about the difficulties that you are experiencing with your freezer. I did some research at managemylife.com and found an expert answer to a similar question that may assist you until your expert can respond. I have attached the link below. If you would like assistance from a qualified technician I have also attached a link to searshomeservices.com. I hope these links will help until your expert can respond.

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James -
February 05, 2011
A:

I'm sorry you are having this problem. The information you have received is good, pertaining to the seal system. If it�s not cooling at all now, it first needs to be determined if the compressor is running. If the compressor is running, the problem will be in the seal system or with the compressor. It could be a low charge, a restriction or the compressor may not be pumping properly. These are checks a technician will be required to make.

If the compressor is not running, it could be a problem with the starting device or the compressor itself. A meter will be required to check the compressor and start device. Unless you have a meter and are confident in your repair skills, I recommend having a technician make these checks. A technician will also have a kit he can install, to make this check. I�m listing a site you can access, to have a tech come out. Here is a link for the website: Sears Home Services . If you would like more assistance, additional details will be helpful and I will be glad to assist you further.

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Scott D -
Sears Technician
February 07, 2011
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