Model #198717611 KENMORE Chest Freezer

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Question and Answers

Q:

not freezing completely 198717611 Kenmore Freezer

A:

I know that it can be very frustrating to have issues with your freezer. However, the model number you provided is not valid. This means that I can only give some general advice. If you are getting a frost build up on the walls and around the compressor, this indicates that the coils are dirty. This means that if you defrost and clean the coils, the unit will work again. You could also have a problem with the thermostat or the defrost heater, but without the model number, I can't tell you. If you could please reply with this, I can then provide the information that you need. Thank you for using Manage My Life. com. If you don't feel comfortable doing this yourself, please click on the link to schedule service: Sears Home Services. Click on "Get Started" and follow the directions, click on the red "NEXT" button to continue. I hope this helps. Please feel free to let me know if you need further assistance. We are always here to help. Thank you for using ManageMyLife.com.

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AnneJ -
Sears Technician
August 12, 2013
A:

I'm sorry about the wrong model number. The correct one is... 198.717611, s/n is P64945932 Kenmore brand. That is the model number on the Kenmore/sears tag on the bottom side corner of the unit. I looked it up and it said the unit was either built in 79 or 89. I hope this helps. Thanks, Kevin Jasper

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Kevin -
August 12, 2013
A:

Kevin, Thank you for replying with this information. I did some futher research on this unit and found that it is not self defrosting. There is not defrost system for the frost build up. This means that you will need to manually defrost it to remove the ice. This is not unusual in the older units. The freezer will work again once it is gone. The reason why the side of the freeze is hot is because of the hot gases that on circulating through the unit. This is how it cools. With the frost build up, the coils are not getting air across them to help cool them down. This will cool down after the unit has been defrosted. Also, I would suggest that you clean the coils to keep this from happening. Please let me know if there is anything else you need. Thank you for using Manage My Life.

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AnneJ -
Sears Technician
August 13, 2013
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