Model #1891 SEARS Basketball Equipment

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Question and Answers

Q:

Microwave Oven Problem

A:

I am sorry you are experiencing difficulties with your Microwave. Most people do not know that Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. Door repairs and adjustments, even minor ones, can cause microwave leakage and a microwave shielding leakage test must be performed using a survey meter after any microwave service. I strongly suggest that you have this repair handled only by a qualified service technician. I have provided a link To Sears Home Services if you decide to schedule service. If you think it may be cost effective to just replace the unit, I have also provided a link to the Microwave section of Sears.com to price out what a replacement would cost.

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Dezeray S -
April 24, 2013
A:

Thank you for submitting your question. I understand your concern and I will be happy to assist you. Dezerat has provided the correct information regarding microwaves. Due to the safety hazards, Manage My Life is unable to assist customers in microwave repairs or troubleshooting. The error code is a control board issue and I also recommend scheduling for service through the link Dezeray has provided above. Thank you for using Manage My Life.

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Tykara -
Sears Technician
April 25, 2013
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Q:

Kenmore Refrg model # 596.58692890 forms sheet of ice at the bottom & then leaks onto floor. I have to remove the "frozen ice weekly.

A:

The Refrigerator is one of the most important appliances in the home and by far a must need. So I am understanding your concern over the issue that is currently happening. I have researched your issue on this website and came across a few questions that is similar to yours. The expert provides further detailed information that might enlighten you.

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Priscilla V -
July 20, 2011
A:

Your symptoms point to a clogged or frozen defrost drain under the evaporator in the freezer. You can unplug the refrigerator and remove the cover on the evaporator at the bottom back of the freezer compartment. Defrost that drain pan under the evaporator and pour some hot water down that drain. This may help you clear it so that you won't continue to have that problem with the ice slab in the bottom of the freezer.

I hope that this information helps. If you need more assistance, reply with additional details.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Lyle W -
Sears Technician
July 22, 2011
A:

Thank you Expert Lyle W. I have followed your direction on trying to defrost the drain under the evaporator freezer. I have defrosted it and notice that when I pour the hot water the drain appears to be clogged still as evident by the water just collecting and not draining freely. I have even tried pouring a little bleach with hopes to see some flow. I am at a loss now because I am trying to fix this problem myself and don't know what to do now. I am a single female just trying to save money any way I can. i had hoped this would be an easy problem to fix. I will re-plug my frig and reassemble until I get another reply on what other things this may be and if I will be able to fix it. Thanks.

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kristina -
July 26, 2011
A:

It appears you have done a good job following the advice from Lyle to clear the drain. Now this can take awhile to clear, depending on how deep the ice has formed. You will need to keep pouring the hot water and wiping the excess until the drain is clear. Again this can take awhile. I hope this will help you. If you would like more assistance, please include any additional details and I will be glad to assist you further.

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Scott D -
Sears Technician
July 29, 2011
A:

can you detail more clearly where the evaporator cover is?

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lewis -
July 28, 2012
A:

Lewis, the evaporator cover is behind the shelves inside the freezer. I'm attaching an image below that shows the upper and lower cover. The lower cover # 1891 is the one that will need to be removed. I hope this will help you.

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Scott D -
Sears Technician
July 30, 2012
A:

I added a link for a video below that shows how to remove that evaporator cover on a similar model of refrigerator. Be sure that you unplug the refrigerator before accessing internal components. That information should help you remove that evaporator cover. If you need more assistance, let us know.

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Lyle W -
Sears Technician
July 30, 2012
A:

Here is the video link. It did not post properly on the above response.

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Lyle W -
Sears Technician
July 30, 2012
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Q:

Cant find replacement part number for cavity thermostat

A:

I know how important it is to have a good working microwave in the home so that you can reheat your meals. I am sorry for the inconvenience. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. Door repairs and adjustments, even minor ones, can cause microwave leakage and a microwave shielding leakage test must be performed using a survey meter after any microwave service. I strongly suggest that you have this repair handled only by a qualified service technician. I have provided a link To Sears Home Services if you decide to schedule service. If you think it may be cost effective to just replace the unit, I have also provided a link to the Microwave section of Sears.com to price out what a replacement would cost.

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Joseph P. -
April 11, 2012
A:

Hello Steve. Although we provide detailed repair help on almost every other type of appliance, we do not provide advice regarding microwaves. As noted above, microwaves contain high-voltage components that can retain a lethal electrical charge of up to 2200 VAC -- even when the microwave is unplugged. Repairs and adjustments, even minor ones such as replacing thermostats or fuses, can cause microwave leakage. A microwave shielding leakage test should be performed after any microwave service. It is for these safety reasons that we are unable to guide you in microwave repairs and instead recommend scheduling service with a qualified service technician. You can schedule service online with Sears Home Services or by calling 1-800-4-MY-HOME. We thank you for your understanding in this matter and hope we can help you with other questions and repairs in the future.

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Lyle W -
Sears Technician
April 13, 2012
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