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Question and Answers

Q:

Maytag refrigerator control panel lights are flashing and the ice door opens and closes constantly. How do I stop this?

A:

When an appliance doesn't work properly or gives out it can be very disappointing because you don't really know what is wrong with it or you might even have to buy a whole different appliance. A suggestion I have for you while you are waiting on your response from an expert. I found this great link on your appliances. I have attached the link below if you are interested in viewing while waiting on your response from an expert. Hope this helps, good luck

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Dezeray S -
August 23, 2010
A:

This is a known issue and to correct this problem, the control board will need to be replaced. Unfortunately, without a model number, I will not be able to give you any specific information. To get the correct board a complete model and serial number will be needed.

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Scott D -
Sears Technician
August 24, 2010
A:

I have the same problem and callled maytag they are going to fix for free because this is a recurring problem with the model i have Call 1-800-688-9900

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Doug -
December 13, 2010
A:

I also had the same problem along with the fridge temp not going below 60 deg F and the ice maker not making ice. My model # is MFI2568AEB. I took Doug's suggestion of calling maytag (1-800-688-9900). They fixed it for free. Thanks Doug.

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Mikie -
May 16, 2011
A:

I also had the same problem. My model # is MFI2568AES purchased in 2007. I called Maytag 1-800-688-9900. They looked up my model number and serial number and found mine to be listed under the recall also. They also took care of scheduling for a service call. Great customenr service.

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AH -
November 21, 2012
A:

I had the exact same problem. When I called I was told it was not covered because my unit was 6 years old. I mention the recall I read about on this site and they said there were no recalls on my frig. When I pushed a little more they finally said they would cover it and set up a appointment. So if they tell you it's not cover hold your ground.

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John -
January 05, 2013
A:

Mine started doing the exact same thing last night. I called Maytag today and she acted like she has never heard of the problem. My refrigerator is only a little over 2 years old. She said my particular model has not had this problem. I told her apparently this is a ongoing problem with any Maytag with the electronic panel. All she kept offering is for me to buy additional warranty for $360!!!! Unbelievable.... I was finally so disgusted I hung up. I will NEVER buy another Maytag appliance. There customer service I experienced today was the worst ever!!!!! Nothing like spending more for the Maytag name and having problems with a $2000 plus appliance in such a short period of time and they do absolutely NOTHING about it.

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Linda -
January 15, 2013
A:

Linda, I'm very sorry about the problem you're experiencing. I know it's frustrating. Now, this is not a problem with any Maytag that has an electronic control panel. I'm attaching a list of the affected models below. Please let me know if your model is on this list. To be able to assist you further, I will need to know the complete model and serial number of your refrigerator and I will be glad to assist you.

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Scott D -
Sears Technician
January 15, 2013
A:

Scott, mine is not on the list but experiencing the exact same issues.... Model # MFI2569VEM2 Serial# K02523123

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Linda -
January 15, 2013
A:

I am happy to report that Maytag has contacted me today and they are addressing this issue. I didn't get anywhere calling the customer service number, but Emily on their Facebook page was more than happy to help.

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Linda -
January 16, 2013
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Q:

oven will not heat up after the first cleaning. 79048143801 Kenmore Elite Walloven

A:

Thank you for choosing SearsPartsDirect. I will be more than happy to assist you with your Kenmore Wall oven.

From the information you have provided above, it may be covered under a warranty if this is common problem with this unit. You can find this out by dialing 1800-4MY-HOME and setting up service.

I hope you found this information useful. Again thank you for choosing Sears, we appreciate your business, have a great day.

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Benny23 -
Sears Technician
January 14, 2015
A:

The over temperature switch is frequently triggered in our 2010 oven. Out cabinet is even larger than that specified for the oven. We have to reset the switch by removing the control panel. It has been frustrating.

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John -
November 11, 2015
A:

I cannot figure out where to post a question, so am hoping someone sees this. The lower oven on my 790.48143801 maintains the temperature consistently about 40 degrees lower than what my thermocouple thermometer reads, even though the oven heats up to the setpoint and displays it correctly. Once it gets to the setpoint, the actual temperature begins to drop, but the oven does not begin to heat again until the temp has dropped by 30+ degrees, and maintains the temp about 35 degrees below the setpoint (though it still displays the original setpoint correctly). If I then bump up the setpoint by 5 degrees, the oven then displays the same (low) temp as my thermocouple thermometer, and correctly heats to the new temperature (during which time the display and thermouple thermometer are in close agreement), but once it hits the new setpoint, cools back down to something about 40 degrees lower, and maintains the lower temp. I've replaced the relay board and sensor. What could be wrong?

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John -
November 11, 2015
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Q:

Replacement water filter for Kenmore bottom frig. 596.7238410

A:

It appears that a digit may be missing. Please recheck your model number. I find a model 596.7238X410, with the X being replaced with either a 2, 3 or 9. If one of these is the missing digit, then the water filter number is EDR2RXD1. The filter is available at most Sears Part Stores or online at www.partsdirect.com.

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Ernest7574 -
Sears Technician
November 09, 2015