Model #153336962 KENMORE Water heater, Gas

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Question and Answers

Q:

Pilot light goes out when it calls again for heating the water 153336962 Kenmore Water heater

A:

Hello glad to help.  Thank You for choosing Sears PartsDirect.com
 
I am sorry and do understand your frustration when there is problems with the water heater.
 
Glad to help out.   Im  looking at your Kenmore Water heater model number 153336962.

Sounds like with the pilot going out that you need to get the pilot assembly.   It comes with the thermal couple.  The pilot assembly is at day $62.49 however, I would buy the complete burner assembly, which has the pilot and thermocouple.   It is $77.49.   Up to you but for the extra $15.00 I would just replace it all.

Pilot assembly for model 153.336962.

Burner assembly 
for model 153.336962.

Please "RESUBMIT YOUR QUESTIONS IF THERE IS ANY OTHER PROBLEMS".
Thank you for your understanding in this matter and I hope we can help you with your future questions and repairs.  Thank you for choosing Sears and using our SearsPartsDirect.com.

Service
If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: www.SearsServiceCrew.com
 

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Larry L -
Sears Technician
May 08, 2014
Q:

Pilot light goes out when it calls again for heating the water 153336962 Kenmore Water heater

A:

Hello glad to help.  Thank You for choosing Sears PartsDirect.com
 
I am sorry and do understand your frustration when there is problems with the water heater.
 
Glad to help out.   Im  looking at your Kenmore Water heater model number 153336962.

Sounds like with the pilot going out that you need to get the pilot assembly.   It comes with the thermal couple.  The pilot assembly is at day $62.49 however, I would buy the complete burner assembly, which has the pilot and thermocouple.   It is $77.49.   Up to you but for the extra $15.00 I would just replace it all.

Pilot assembly for model 153.336962.

Burner assembly 
for model 153.336962.

Please "RESUBMIT YOUR QUESTIONS IF THERE IS ANY OTHER PROBLEMS".
Thank you for your understanding in this matter and I hope we can help you with your future questions and repairs.  Thank you for choosing Sears and using our SearsPartsDirect.com.

Service
If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: www.SearsServiceCrew.com
 
 

Read More
Larry L -
Sears Technician
May 08, 2014
Q:

Water Heater Valve Knob 153336962 Kenmore Water heater

A:

Thanks for the inquiry and for using SearsPartsDirect.com. 
I can completely understand not wanting to buy a new valve or water heater if not necessary, those would both be large expenses for such a nominal part. 
Unfortunately, the Pilot knob is a component of the gas valve, and even replacing the pilot assembly (# 21) on top of the valve will not include the knob, it will just be what's below it. It appears that a replacement valve will be needed to correct the issue, unless you can find a knob being offered singly online, however I did not see one based upon my search. 
It may be worth checking with a plumber or plumbing facility to see if maybe they can assist with finding a replacement knob for the valve, it might be a long shot, but worth exploring. 
Sorry for the inconvenience with the manufacturer not breaking the parts down further on the unit. I hope it works out and let us know if we can be of any further assistance. 
Thanks for using SearsPartsDirect.com. 

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Jeff Wallace Sr -
Sears Technician
February 24, 2014

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