Model #15301 KEN-RAN Grill, Gas

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Question and Answers

Q:

Dishwasher # 66513742K601, purchased 3/2009, three times the control panel has failed. Sears salesman said this is not typical of this model. Is it a lemon?

A:

The problems with the control panel can be very frustrating. I did do some research on your model number but was not able to find an answer to your question. Your expert will be able to help answer your question. It may take 24-48 hours. I do hope t hat everything works out on the dishwasher.

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Marc -
November 05, 2012
A:

Three times in three years does sound excessive and it is not a common occurrence with this model. There was a previous issue with the thermal fuse blowing but this model has the new and improved thermal fuse/bimetal. Did the controls fail in the same way? Was the same keypad stuck or shorted each time or was it a different keypad each time? What is odd is the failures were a year apart. Most "lemons" will fail multiple times in one year. I have no quick answer to your question but I find no history of this failure being common with this model.

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Fred M -
Sears Technician
November 06, 2012
A:

A water heating failure might cause the console keypads to be none responsive. Where any particular lights blinking? Sometimes running a diagnostic test will clear the problem for a short time.

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Fred M -
Sears Technician
November 06, 2012
A:

There are only two adults using this Kenmore dishwasher, so the machine is not used every day. We do not know if the controls failed in the same way each time, or if the same keypad stuck or shorted out each time. Also, there has been no water heating failure (unless possibly during the loss of electricity due to a storm). Do you have any other ideas about why the control panel has failed three time? Fortunately, my husband was able to unscrew the rusty screw and install the new control panel, so the machine is working again. If the control panel fails again, we will consider buying a new machine -- probably not a Kenmore. Thanks for any new ideas. Sally

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sally -
November 13, 2012
A:

I'm sorry for the problem but keep in minde Kenmore is the brand but the source of the dishwasher can be different. For instance the first three digits indicate who makes the dishwasher. 665 is a Whirlpool made machine. Some dishwasher may be made bye 587 source, Frigidaire or 363 which is GE. Freat jog getting the unit repaired and running.

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Fred M -
Sears Technician
November 14, 2012
A:

Hi Fred - Do you think this machine is a lemon, and if so, will Sears replace it? It's odd that Kenmore lends its name to a Whirlpool machine. I'll be sure to avoid both Kenmore and Whirlpool the next time! Thanks for any further suggestions. Sally

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sally -
November 15, 2012
A:

The only "lemon" gurarntee I'm aware of is only avilable through the Master Protection Agreement.

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Fred M -
Sears Technician
November 17, 2012
A:

Everyone, this control panel is a lemon and has a serious design flaw. I have had 4 fail in 6 years. I have taken the time to disassemble all 4 that have failed and all 4 have failed at the same point. It is not the control board that fails. It is the integrity of the ribbon that connects the touch pad to the control board. All 4 have failed at the point where the ribbon bends to enter the inside of the assembly. The touch pad is on the outside of the panel for you to press the buttons. There is a space in the panel where the ribbon bends to enter the inside of the control panel and then connect via a 14 pin connector to the control board. Where the ribbon bends to enter then inside of the control panel... this is where all 4 have failed. The 14 conductors in the ribbon get hot and "burn". This burning/heat makes the conductors in the ribbon brittle and they crack and short. This is a serious design flaw that WILL cause premature failure. And I have not been able to get anyone at Sears or Whirlpool to listen or correct the issue. So unless you want to pay $100 to $130 every one or two years for a new panel... I strongly suggest you look at another design.

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Steven -
September 14, 2013
A:

I would further add to my above post... my 4th panel has failed and I am once again back to washing my dishes by hand. I came across this post because I was hunting/hoping there was a recall on this unit for me to take advantage of. And I am once again having to consider, pay $100 for yet another panel... or look to a new dishwasher. The 4th panel has the same burn in the ribbon as always. Everything else in the machine is original (including the control board). The only component that has ever failed on this unit is the connector ribbon and always in the identical spot where it burns.

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Steven -
September 14, 2013
A:

Steven and Sally. I am sorry about the problems you both have had with your dishwasher. My suggestion at this point would be for you to contact the Customer Relations Hotline: 1-800-549-4505. We actually want to hear about the failures you have had. I have no idea what they can do to help resolve the situation but it is only by you letting us know about the problem that we can do anything about it. If a product fails excessively then corrrections can be made.

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Fred M -
Sears Technician
September 17, 2013
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Q:

What substitute burner can I use in place of 10390-329?

A:

Managemylife.com is always a great resource to find the answers to just about anything. Your expert will research your question and respond within two business days but usually sooner. Have a great day!

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Alina -
August 02, 2012
A:

Thank you for submitting your question. The model number you've provided is not bringing anything up in our system. Due to the age of the unit, I've researched the part number that you need and haven't found the part being sold anywhere. There were four other models made at the same time as your grill and they all use the same part. If the manufacture is no longer providing the part or a substitution, the only thing you can do is search for the part locally. Thank you for using Manage My Life.

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Tykara -
Sears Technician
August 03, 2012
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Q:

Air Compressor will not build pressure

A:

It is always great to have your air compressor on hand in case a project comes up that requires your compressor. I can see why you would be disappointed. I was able to find a couple links that will provide great information that may help you with your air compressor. I attached the link below. I hope all goes well.

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Jackie S -
March 30, 2012
A:

Thank you for your question.

Your air compressor probably has something broken inside the cylinder. Disconnect the power to the air compressor and remove the plastic cover around the motor and compressor.

Before you take the compressor apart, listen and feel for air leaks. Check to see if air is coming back out of the intake filter. If air is coming back out of the intake filter, the tank check valve is the problem. If you feel air coming out of the intake when it is running I suspect the valve plate is broken.

I recommend checking the tubing connections to the pump. If the connections are fine, you have to remove the head. The head is secured with four bolts. Directly under the head is the pressure plate. The pressure plate has reeds on it that direct the air into the discharge line and keep the air from going back into the cylinder of the compressor. Check the reeds for warping or breaking. If the reeds are damaged, you must replace the pressure plate. Make note of how the pressure and seal sit on top of the cylinder.

If the pressure plate looks fine, I recommend setting it aside and inspect the piston and the cylinder. What usually happens is the piston ring wears and allows air to blow past the piston. When this happen the compressor will run longer and may never come up to full pressure. To repair this problem I recommend replacing the piston ring and the cylinder. Most compressors have a kit available that contains the piston, ring, cylinder, and the seals.

Please feel free to reply with more details if you need further assistance on the repair of the compressor.

If you do not feel confident repairing this problem yourself, then you can have it repaired by a Sears technician. Here is a link that will provide the nearest drop-off locations: Sears Home Services .

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
April 02, 2012
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