Model #11631912103 KENMORE Vacuum, Upright

  • Nozzle
    3 Results
  • Dust Compartment And Motor
    3 Results
  • Hose And Attachment
    3 Results
  • Agitator Motor And Gear
    3 Results
  • Agitator And Endcap
    3 Results
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Question and Answers

Q:

how to fix direct drive on vacuum cleaner?

A:

I know that it can be very frustrating to have issues with your vacuum. There are several switches that have to make contact for the roller to operate. The first one is on the nozzle and is the on/off switch. Another is the hose switch on the right side where the above floor hose attaches to the tube on the nozzle. The third one is the tip switch that when you break over the handle to start vacuuming from the upright position. If all of those switches are working then I would say the thermal in the drive motor for the roller has not yet closed if it overheated. It is possible that the DC power supply for the internal roller brush motor has failed and will need to be check. You may want to take this vacuum in for service. If you decide that you want to repair it yourself you will need to remove the nozzle cover to check for the DC voltage for the motor. The suction motor runs on 120 volts AC. The power supply for the roller brush in under the dust box and in order to get to it you will need to remove the dust box top cover half. You could check for 70 volts DC at the motor with the nozzle cover removed. I hope this helps. Please feel free to let me know if you need further assistance. We are always here to help. Thank you for using Manage My Life.com.

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AnneJ -
Sears Technician
November 13, 2013
Q:

how to fix the roll on kenmore vacuum cleaner model #11631912103?

A:

Thanks for contacting ManageMyLife.com. I understand how frustrating it is having trouble with your vacuum cleaner not working properly. We are here to help. I suspect you are having trouble with the agitator motor. The owners manual shows how to clean the agitator. The image below shows how to replace the agitator motor. I hope this helps.
 
To order vacuum cleaner parts, please visit SearsPartsDirect.com with the model number.
 
Please feel free to let me know if you need further assistance. We are always here to help.
 
Thank you for using ManageMyLife.com.
 
 
 
 

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John H -
Sears Technician
November 06, 2013
Q:

Kenmore vac has no suction

A:

I am sorry that you are having some difficulties with your vacuum cleaner and I will be happy to help. I did some research and I was able to find a link that will provide you with some good information. Click here for the link. I hope this helps with your research while you wait for your expert response.

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Joseph P. -
July 11, 2013
A:

Oh its fixed! It was a clog after all. I didn't realize I had to put the front cover on the vac to generate suction. All is good! Thank you.

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Anonymous -
July 11, 2013
A:

Thank you for your question. As a dog owner, I understand furry balls of hair and the vacuum. I see you found the vacuum problem and are able to keep after the dog hair. When it is time for a new vacuum, consumer reports has checked 100 of the top vacuums and two recommended picks are Hoover Wind Tunnel T-Series Rewind and the Kenmore Progressive upright, model number 31069. You can see these and other vacuums at Sears.  There is also a helpful attachment provided by Furminator to help with Fido's shedding hair. If we can be of help in future, please let us know.  Thank you for using Manage My Life.

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Barbara H. -
Sears Technician
July 12, 2013
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