Model #11631100901 KENMORE Vacuum, Upright

  • Dust Compartment
    3 Results
  • Fan Motor
    3 Results
  • Handle
    3 Results
  • Nozzle
    3 Results
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Question and Answers

Q:

Problem with rotating brush power 11631100901 Kenmore Vacuum cleaner

A:

Thank you for being Sears’ valued member and for contacting SearsPartsDirect.com with your question about your Kenmore vacuum cleaner model 11631100901. I am so sorry it no longer “pulls” forward. I know how much harder it is to vacuum when the cleaner suddenly becomes difficulty to push.I will be happy to help you with this. 

SAFETY WARNING: Disconnect the power supply before beginning your repair to prevent the risk of electrical shock which can result in property damage, serious personal injury or even death. If you are not comfortable completing this repair, you can set up service at www.SearsHomeServices.com or by calling 1-800-469-4663 (1-800-4MY-HOME). 

The vacuum cleaner does not have a self-propel feature. This means the machine doesn’t actually pull itself across the carpet. Because there is a noticeable difference in the amount of effort it takes you to move the vacuum there are a couple of things I recommend you check to narrow down the problem. Since the agitator turns, the gears should be okay. Check to see if the base wheels and nozzle rollers are turning freely. A broken or stuck wheel can cause vacuum to drag on the carpet. Next check the height adjuster. It may have inadvertently been changed to the wrong carpet height. Also check that the adjuster is working properly. If it is stuck or broken, it may be stuck at the wrong setting. 

If those parts are working properly, you will need to check the agitator brush itself. The end caps can become wrapped with hair that will need to be cut away. Also check to see if the brush bristles have worn down. A lot of the “pull” power comes from the rotating brush coming in contact with the carpet and pushing against it to lift up the dirt. If the bristles have worn down and no longer touch the carpet, that pulling power is lost. If the bristles are worn, replace the brush. 
 
I hope this answers your question. Thank you for choosing Sears, we appreciate your business. 
 

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Rachel Morgan -
Sears Technician
April 15, 2015
Q:

bottom plate won't remove from model 116.31100901 116.31100901

A:

Thank you for choosing SearsPartsDirect.com. I will be more than happy to assist you. I can understand any frustration you may have experienced with regards to your unit. Let’s see what we can do for you.

I’m showing that on this vacuum there are about 11 or 12 screws that hold that plate on. Once those are removed there should be little clips that would just been to be pulled back. 

Hope this information has helped you. If you are not comfortable doing this repair you can click here to schedule a technician or call toll free 1-800-469-4663. Again, thank you for choosing SearsPartsDirect.com.

 

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JeffwallaceIII -
Sears Technician
December 09, 2014
Q:

Problems with the vacuum beater bar motor & overload Sears m/n 116.31100901

A:

Thank you for choosing Sears Parts Direct. I will be happy to help with vacuum. Upon researching model 116.31100901; it doesn’t sound like there is a problem with the motor. It will run when you push the reset. There is packing that goes in between the button and the reset that could have shifted. I linked a diagram below. The packing is number 33.

Thank you for choosing Sears. We appreciate your business. Have a great day.    

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Jeff Wallace Jr -
Sears Technician
November 14, 2014

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