Model #11624212404 KENMORE Vacuum, Canister

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Question and Answers

Q:

My renter lost the Use & Care Book manual for Kenmore oven/range. I can't clean oven without the instructions. Can I get a manual replacement?

A:

Having a manual is a very great thing to have in hand at all times, But when you don't have one it can get a little frustrating. While you are waiting on an expert to answer your question. I found the manual for your Oven. I attached the link below. Hope this helps!

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Dezeray S -
October 20, 2010
A:

Thank you Dezeray S but I went to that site earlier today and they have no manual listed for that model. I finally called Sears 800-252-1698 number and was told by a rep that the only way I can get a replacement manual for that model is to pay them $31!!!!! That's 10% of what I paid for the range, for gosh sakes! The Sears rep implied that when a warranty runs out, so does a free replacement user manual which is ridiculous because that's when you need them most. I got several user manuals today from GE, Maytag, Hotpoint, and others AT NO CHARGE to replace in the book my renter lost, easy as a pdf download. I'm really angry right now that Sears treats their major appliance consumers this way and you can be sure I won't buy anything from them in the future. Too many other competitive providers who walk their talk when it comes to customer service to put up with this.

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Paulette2515 -
October 20, 2010
A:

I apologize for the treatment you received at our Parts Direct Department. Sears is trying to relearn customer service, but we have some employees who don't understand.

You can get a copy of the manual free at [www.managemylife.com]. Use model number 911.9381 in the search field.

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Jimmy K -
Sears Technician
October 21, 2010
A:

Thank you Jimmy. That was an honest, respectful, and understandable reply and I am grateful for your assistance in guiding me to the correct link. I spent quite a long time yesterday putting in every search string imaginable with no results. The one you guided me to came up immediately but I noticed the 11 digit model number was slightly different. Perhaps you can explain why the metal plate on the inside of my oven states the model as 91193814301 and the link you sent me was for 911.93812301 with the 8th digit being a different number? I can appreciate a search engine not being able to find my model when the manual states one number and my actual oven engraving states another. Perhaps that should be noted for the web techs that manage the search function in your databases. Again, thank you for your kind assistance and now I can complete the oven cleaning operation that this appliance needs.

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Paulette2515 -
October 21, 2010
A:

The 8th numeral in the model number indicates the color of the range. Sometimes our marketing department gets ahead of the support team that keeps up with parts information. This has been a problem for a long time and I don't have much hope it will be cured any time soon. I am glad you found an owners manual. The manual should be accurate on everything except any part information for trim pieces. I know we have our problems at Sears, but Sears still has many employees that want to help our customers.

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Jimmy K -
Sears Technician
October 23, 2010
A:

Regarding "Sears still has many employees that want to help our customers..." You are a perfect example of the truth of that remark and this website is also evidence that Sears is at least trying. That counts for a lot and I'm most grateful that you intervened in a very frustrating situation.

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Paulette2515 -
October 23, 2010
A:

I'm trying to download the manual for my canister vacuum model# 116.24212404. I get to the site that lets me view the cover of the manual but there are no directions for download. I would like to change the belt on the beater brush and I can't access it. Thanks for any assistance you can give. Ray Latham.

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Ray -
October 25, 2010
A:

On the toolbar across the top of the page, click on the second icon from the left. This should download the manual to your computer.

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Jimmy K -
Sears Technician
October 25, 2010
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