Model #11621875101 KENMORE Vacuum, Canister

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Question and Answers

Q:

Wire Harnes drawing for power switch #4370561 on a #116.21875101 VACUUM? 11621875101 Kenmore Canister vacuum cleaner

A:

Thank you for being Sears’ valued member and for contacting SearsPartsDirect.com with your question about your Kenmore vacuum cleaner model 116.21875101. I am so sorry you are having difficulty rewiring the power switch on the handle. I will be happy to help you with this. I have included the image at the bottom of this post of the wiring diagram.

SAFETY WARNING: Disconnect the power supply before beginning your repair to prevent the risk of electrical shock which can result in property damage, serious personal injury or even death. If you are not comfortable completing this repair, you can set up service at www.SearsHomeServices.com or by calling 1-800-469-4663 (1-800-4MY-HOME). 

I hope this answers your question. Thank you for choosing Sears, we appreciate your business. 
 

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Rachel Morgan -
Sears Technician
February 11, 2015
A:
Rachel Morgan -
Sears Technician
February 11, 2015
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Q:

Vacuum hose replacement instructions

A:

I know that it can be very frustrating to have issues with your vacuum. The images below will provide the instructions on how to remove and replace the hose. This include how to remove and replace the handle. To reinstall any of the parts you will need to follow the directions in reverse. If you don't feel comfortable doing this yourself, please click on the link to schedule service: Sears Home Services. Click on "Get Started" and follow the directions, click on the red "NEXT" button to continue. I hope this helps. Please feel free to let me know if you need further assistance. We are always here to help. Thank you for using ManageMyLife.com.

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AnneJ -
Sears Technician
August 14, 2013
A:

Thank you AnneJ for the follow up information. I clicked on the images and copied them to print the instructions out. I noticed, yesterday, after posting my message that other people have asked similar questions. Sorry I didn't realize answers were already available on this site (Sears Customer Service didn't mention to do a search first before posting a question). In looking at another posting (at this link): http://www.managemylife.com/mmh/questions/228816-how-do-i-replace-the-hose-on-my-kenmore-model-11623512304-vacuum-cleaner I notice there is a better explaination of how to disconnect the swivel assembly using two small pocket screw drivers to pop off the base to access the hose wires (see images at the end of Sam A's posting). I see this is a different model Kenmore, but I'm thinking this will work on my canister vacuum hose as well because it looks similar (but maybe not identical). Am I correct? I also thought the use of the vise sounded a little confusing in the diagram image above (as mentioned in the other posting), so this other explaination seems easier. Will this work for my hose swivel assembly or is it different for my Kenmore vacuum model? Thanks again in advance for any help. Sincerely, Steve

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Anonymous -
August 14, 2013
A:

Steve, all of the Kenmore vacuums produced in the last ten years are identical. The information that you found on Sam A's answer will work for your unit. I think that it is easier to use the pages from the service manual, but if think it is easier the other way then by all means follow those directions. We are only here to help you in the best way we know how, so if there is another answer you can use, then we encourage you to. Please let me know if there is anything else you need. Thank you for using Manage My Life.

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AnneJ -
Sears Technician
August 14, 2013
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Q:

Wire harness replacement in wand of Kenmore Whispertone canister vacuum

A:

Once you find a vacuum that works well and is easy to use, you want to keep it forever. I found a previous expert post that may help you do just that. I attached below, just copy and paste the link. It has great pictures. If you have further problems or questions, just add the new information to this thread and the expert will help when he answers. Hope this helps! http://www.managemylife.com/mmh/questions/151559-how-do-i-take-the-telescoping-wand-apart-on-my-kenmore-canister-vacuum-cleaner-so-that-i-can-fix-the-wiring

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Barbara H. -
October 23, 2010
A:

Thank you for your question.

I have checked and it looks like you are correct, the cover is clipped on at the top but there is also screws securing the rear cover to the front cover. They are key number 56 in the image below. Once those are removed, the rear cover should come off to access the connector you need to replace. You also need to remove the power mate cover as you would do to replace the belt to access the other end of the harness.

Please let me know if you need further assistance.

Thank you for using Manage my life.

Mark T

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Mark T -
Sears Technician
October 24, 2010
A:

Thank you for your question.

I have checked and it looks like you a correct the cover is clipped on. There is also screws securing the rear cover to the front cover. They are key number 56 in the image below. Once those are removed, the rear cover should come off to access the connector you need to replace. You also need to remove the power mate cover as you would do to replace the belt to access the other end of the harness.

Please let me know if you need further assistance.

Thank you for using Manage my life.

Mark T

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Mark T -
Sears Technician
October 24, 2010
A:

Thank you both, Barbara H and Mark T, for your responses. Barbara, your reference was spot on (see attached diagram provided by Lyle W -expert- on that previous inquiry)! Mark T, your response would have been helpful if I actually needed to remove the power mate link to the bottom of the wand. I apologize for inadvertently misleading you with the part number information; I should have cited Hose and Attachment Part (Illus No. 5) 8191782 but wasn't able to see the actual part I needed to replace until I was able to get the power strip cover off of the wand. The piece that's burned out is at the top of the wand attachment not the bottom (where it would attach to the power mate). Getting the cover off, as depicted in the image below, was the key. I would like to mention, since I've noticed this upon ordering parts (I need a few including the one above) this morning, that the online diagram for the canister vacuum model 116.21875101 (my vacuum) does NOT contain the diagram for the "power mate parts". It erroneously shows the diagram for the power-mate junior twice. This was not a problem for me as I have the paper version of these diagrams, however, someone else using the Sears site for ordering parts would likely have difficulty as the pictures, while sometimes a bit unclear, are definitely important in the identification process. It would be great, Mark, if you could let the appropriate person know that this needs to be fixed for the benefit of future customers. Thanks again to both of you- you've been terrific!

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Noctina11 -
October 25, 2010
A:

I am sorry for the confusion. I am glad you did get the correct information between the two of us. I have also sent an email to parts direct to have the images corrected. Thank you for the feed back Mark

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Mark T -
Sears Technician
October 25, 2010
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