Model #11621612002 KENMORE Vacuum, Canister

  • Vacuum Cleaner
    3 Results
  • Hose And Attachment
    3 Results
  • Power Cord Reel
    3 Results
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Question and Answers

Q:

How do I access the cord rewinder in the 116.21612002 canister? 11621612002 Kenmore Canister vacuum

A:

I know that it can be very frustrating to have issues with your vacuum. The image below will provide the directions on how to replace the cord reel. I hope this helps. Please feel free to let me know if you need further assistance. We are always here to help. Thank you for using Manage My Life.com.

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AnneJ -
Sears Technician
October 27, 2013
A:

Thanks for the reply but I do not see an image. Is there something I need to do to see the image?

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sleightt -
October 27, 2013
A:

I am very sorry that you were unable to see the image. I have provide a link below that will open it for you. Please let me know if there is anything else you need. Thank you for using Manage My Life.

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AnneJ -
Sears Technician
October 28, 2013
A:

I do not see the link. Is it different from the image under the parts tab?

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sleightt -
October 28, 2013
A:

Yes the image is very diffierent from the image on the parts tab. Try this link below, if it does not work I will email you the image.

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AnneJ -
Sears Technician
October 29, 2013
A:

still no link attached to ur response. best email it to me. I assume u have my email via my account. thanks!

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sleightt -
October 29, 2013
A:

I have emailed it to you. Please let me know if there is anything else you need. Thank you for using Manage My Life.

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AnneJ -
Sears Technician
October 29, 2013
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Q:

Canister vacuum, carpet beater does not run 11621612002

A:

Thank you for the inquiry and for using SearsPartsDirect.com. I am sorry to hear about the lack of current to the PowerMate on the unit, I know how frustrating that is.

The first thing I would suggest would be to check the plug-in contacts at both the top of the wand and the bottom of the wand for any arcing or pitting on the pins and sockets on the wand and handle connections.

If everything checks out there, If you have a volt/ohm meter you can check for 120 volts ac at the bottom of the wand with the handle switch in the carpet position.

I would also check the wires from the plug-in contacts to make sure a wire didn't come loose or is shorting out. If all that checks out, then a replacement wand may solve the problem for you, but I would definitely start with the basics and narrow down the faulty connector with a multimeter and then check the plug contacts and wires first.

If I can be of further assistance, please let me know. Thanks for using SearsPartsDirect.com.  

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Jeff Wallace Sr -
Sears Technician
September 25, 2013
Q:

How do i replace the hose on my vacuum cleaner?

A:

More specifically, where do I buy it?

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RakkmUp -
March 27, 2011
A:

Thank you for your question. Thank you for the model number. I can understand wanting to replace the swivel yourself. You will need some basic tools. Two small pocket sized flat bladed screw drivers seem to work the best. I will send you some pictures on how to change the swivel.

  • Remove the swivel and hose from the vacuum.
  • At the swivel end look for the plastic mold lines on both the rubber cuff and the elbow of the swivel.
  • Once you locate those insert your flat bladed screw drivers into the swivel groove at the mold seam lines and pry under the cuff and slide the screw driver back under the cuff about 1 1/2 inches to release the locking tab for the cuff on both sides of the swivel.
  • Once you have this done you should be able to slide the cuff up the hose and expose the wire harness and how they lay in the holders. Make note of the wire harness routing so you can install them the same way on the new swivel assembly.
If you do not get them correct the cuff will be very difficult to get to slide up and lock.
  • You will now see the locking tab on the swivel that hooks onto the corrugated hose, Flex to release and remove the swivel from the hose.
Re-assemble in reverse order.

The third image shows how to remove the handle assembly. Please use the instructions to aid in transferring the handle to the new hose.

Here is a link to order any parts you need. Sears Parts Direct .

If you do not feel confident repairing this problem yourself, then you can have it repaired by a Sears technician. Here is a link that will provide the nearest drop-off locations: Sears Home Services .

Thank you for using Manage My Life.

Mark T.

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Mark T -
Sears Technician
March 29, 2011
A:

These images are too small and cannot be blown up because they become impossible to read!

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Desiree -
July 11, 2013
A:

Desiree; I posted the images again. I can only post 3 at time. I will post more.

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Joey S -
Sears Technician
July 11, 2013
A:

Desiree: I hope these image are better.

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Joey S -
Sears Technician
July 11, 2013
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