Model #11620912004 KENMORE Vacuum, Canister

  • Vacuum Cleaner
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  • Hose And Attachmeant
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  • Power Cord Reel
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Question and Answers

Q:

Vacuum cleaner information

A:

Owners manuals are the most important things to have when it comes to changing parts on your tool or appliance. While you are waiting on an expert to answer your question, I took some time searching your model number you have provided and it seems to be incorrect. A suggest I have is to verify your model number and attach it to this thread so you can get a better answer from the experts! Have a nice day!

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Dezeray -
February 04, 2013
A:

Thanks for your response but that is the model number of the vacuum head. The model number of the vacuum is 116.20912004.

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Paul -
February 04, 2013
A:

Thank you for your question.

I will be happy to assist you. I posted a few images below that contain the instructions for replacing the belt. Just click on the images to enlarge them. If you do not feel confident repairing this problem yourself, then you can have it repaired by a Sears technician. Here is a link that will provide the nearest drop-off locations: Sears Home Services .

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
February 05, 2013
A:

Here are the images.

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Mark T -
Sears Technician
February 05, 2013
A:

Thank you, Mark T. Just what I needed.

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Paul -
February 05, 2013
A:

I am glag I could help. Keep us in mind if you have any other problems around the house.

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Mark T -
Sears Technician
February 06, 2013
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Q:

How do I order the entire power head assembly? 11620912004 Kenmore Canister vacuum cleaner

A:

Being able to get the power head assembly would be great. I did some research on your model number but was not able to find the power head assembly. Your expert will be able to help answer your question. It may take 24-48 hours. I do hope that everything works out.

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Marc -
November 11, 2012
A:

Thank you for submitting your question. In order to get the power head assembly, you'll need the model number off of the power mate. The model number you've provided is to the canister, the power mate will be different. One I have the model number I'll be able to provide you with the part information. Thank you for using Manage My Life.

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Tykara -
Sears Technician
November 12, 2012
A:

Unfortunately the Power Mate was damaged in a move and was thrown away. Does Sears not have a drawing that shows the Power Mate that was sold with this cannister, since it was all sold as one whole vacuum cleaner? The only part number that I have besides the cannister one (which states "with Power Mate") is this one that is given on the owner's manual - Part No. C01ZBCY00U00-8175146. Does that help?

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Jean -
November 19, 2012
A:

Jean, I was able to find the parts diagram for the power head. The power head only comes in separate parts, a complete assembly is not provided. The parts diagram link to the power head is provided below.

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Tykara -
Sears Technician
November 21, 2012
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Q:

my vacuum cleaner roller attachment does not spin. suction is fine. want to repair is assembly

A:

When the vacuum stars to malfunction it can be a huge inconvenience. I have done some research on the Manage My Life website and have located a link similar to your issue. While you are waiting for a detailed reply from an expert I have attached the link below. Hope this helps!

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Priscilla V -
April 12, 2012
A:

I know that it is very important to keeping your vacuum running properly. The attachment that you are looking for is call a "Wand". If you would like to order parts, please click on this link: Sears Parts Direct . Then you will need to enter your model number. There will be a set of categories for you to pick, you want the hose and attachment diagram. This will show you all of the parts for the Wand and where they go. If you need further assistance, please reply to this thread. Thank you for using Manage My Life.

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AnneJ -
Sears Technician
April 13, 2012
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