Model #11620812008 KENMORE Vacuum, Canister

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Question and Answers

Q:

Handle removal 11620812008 Kenmore Canister vacuum

A:

Thanks for contacting ManageMyLife.com. I understand how frustrating it is having trouble with your vacuum cleaner not working properly. We are here to help. The image below shows how to take the handle apart. I hope this helps.

To order vacuum cleaner parts, please visit SearsPartsDirect.com with the model number.

Please feel free to let me know if you need further assistance. We are always here to help.

Thank you for using ManageMyLife.com.

 

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John H -
Sears Technician
October 23, 2013
A:

No image is contained here.

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Jim -
October 23, 2013
A:

Jim, The image is there. Check the security and privacy setting of the browser. I also reposted the image below.

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John H -
Sears Technician
October 24, 2013
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Q:

How to access motor area?

A:

Vacuums can be difficult for the home owner to repair. I did attach three links below that may help gain access t the motor while you wait for the expert. I attached the links below. I hope this helps to make the repair.

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Barbara H. -
May 06, 2012
A:

The image below may help you remove that canopy and access the motor inside that canister. Be sure that you unplug the vacuum cleaner before accessing internal components. Once you remove the power cord rewind bar, you should find the hidden screws that need to be removed so that you can remove the canopy and access that motor. I am not aware of a fuse in that canister. You could have a bad motor relay or a wiring failure. If you need more help, let us know.

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Lyle W -
Sears Technician
May 08, 2012
A:

Hi Lyle, I agree with you. I guessed at a fuse at first just because my symptom is I get no power at all. Looking at the diagrams others provided helped me realize there isno fuse but there is a relay in the path. With the vacuum unplugged, I took measurements from the plug end where it connects to the wall to the 3 female pin socket right near the aarea where a vacuum bag gets seated in. (and the wand hose connects to the main unit) and I did have a short from 1 lead of the plug to 1 lead of the pins, but the other prong had no continuity to any of the 3 pins. It seemed the ohms reading was varying like I was looking at a coil or something, but I couldn't tell for sure. If I go to the male side of the hose that would connect to it and test continuty to the remote end of that, I can see changed when I turn the handle poser position off and on and I seem to get full continuity there, so I am thinking that relay is most suspect at this point. (I tried jiggling wires with the unit plugged in and there was never a reaction.) But yes, changing that relay does seem like a bit of a job and of course there is the part cost. I hate to go through all of that and not be successful. Are their othertests I can preform with a volt ohm meter that could help me feel more sure the relay is suspect before I order one?

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Michelle -
May 08, 2012
A:

Hello Michelle. I could not find a specific wiring diagram for that model. The wiring diagram shown below may help you. It is for a similar model with a PCB circuit board instead of a motor relay. The wiring through the switch on the handle may be similar. Without the exact wiring diagram for your vacuum cleaner, I am not able to provide specific tests for that motor relay and switch assembly. The diagram below may help you check the wiring at the switch and through the hose. The wires through that hose assembly should have continuity. You may find a diagram for the motor relay on the top or side of that component. I hope that this helps. Let us know if you need more assistance and we will try to help you further.

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Lyle W -
Sears Technician
May 08, 2012
A:

Sorry for the long delay, I moved, changed email etc, etc. In either case, I still want to fix this vacuum. I sort of believe I need to replace the relay, but I am having trouble finding the part #. Can you help with that? Sears Kenmore Progressive Canister vacuum model 11620812008

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Michelle -
August 10, 2012
A:

The part number for that relay is 8174981. Here is a direct link for that part: Motor Relay for Kenmore Vacuum Cleaner Model 116.20812008 .

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Lyle W -
Sears Technician
August 14, 2012
A:

Hi Lyle, I ended up having to re-register to the site, but I am back on track. I changed out the relay, but no good, the vacuum still doesn't give any signs of receiving power. The relay I received was different than the original, so I had to modify the vacuum to make it fit, so I won't be able to return the part. In either case, I noticed on the relay instructions, it said in step 3 ) Connect the Double Blue/Red wire from Fuse to Pine 3 per illustration. FUSE!!! so there is a fust somewhere. I tried following the double blue red wire and it seemed to go into the cord assembly. I was a little gun shy about taking the cord assembly apart until I had a better idea what goes on there. In either case, with that info, do you think you can help me locate that fuse? Also--additional notes: The original relay had 5 terminal connections, not 4, there was one black wire that had no plastic covering to it's terminal end, so I'm thinking it may have been a ground or something, but there was no place or direction on where to connect it tot he new module, I left it dangling inside the case. I did test the original module and the new module with an ohmmeter before I started the replacement. The yellow and red and according to the formation on the plastic of the module, there would be an inductor between those 2 pins, so seeing the short would make sense, but the new module did not provide a short between any combination of the 4 pins.

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Michelle -
August 18, 2012
A:

Some of the vacuum cleaners use a fuse in that circuit. I did not see a fuse listed on the parts diagram for this model. You may need to order the wiring diagram (part LIT4370922) for your particular model. That may be the only way that you can determine how to connect the wires on the relay properly and to further troubleshoot this problem. You could have a wiring failure or a problem with the switch that is preventing the motor from running. I don't have a copy of the exact wiring diagram for that model of vacuum cleaner. I posted a wiring diagram for a similar model in the above response. Your vacuum cleaner may or may not have the fuse that is shown on that diagram. If it does, then the fuse may be part of the wiring harness and not listed as a separate component. That diagram may help you troubleshoot this problem if you do not want to order the wiring diagram mentioned above. I hope that this additional information helps. If you need more assistance, reply with additional details.

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Lyle W -
Sears Technician
August 20, 2012
A:

Hi Lyle, so I looked again, and of course, I located the fuse. It is an inline fuse in the blue/red wire. It has a thinck black plastic protector sleever shrink wrapped covering it, but it does measure as a short with the volt ohm meter, so it appears to be good anyway.

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Michelle -
August 26, 2012
A:

I went back to ohming out the power. The wider side of the power plug is making a connection to the white wires. It seems like the narrow side of the power plug should short to the blue-red wires, but it doesn't. I measure an open there.

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Michelle -
August 26, 2012
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Q:

Kenmore progressive cannister, model #: 116.20812008

A:

Managemylife.com is always a great resource to find the answers to just about anything. Your expert will research your question and respond within two business days but usually sooner.

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Alina F. -
February 02, 2012
A:

The dust bag for your vacuum is part number 20-50557 and the price is $10.07 for a package of 2 bags. You can order the bags at Parts Direct or pick them up at a Sears Store.

Be sure the wall plug the vacuum is connected to is hot. Plug a lamp or appliance into it to test.

Check the electrical connections where the hose connects to the canister for looseness. If the wall receptacle is hot and the electrical connections are good, you could have a bad switch in the handle assembly or a problem with the motor in the canister.

If you have a volt/ohm meter and want to troubleshoot the vacuum, reply on this thread and I will give you the troubleshooting instructions.

You can take the vacuum to a Sears Repair Center for repair. You can go to Home Services to find the nearest location.

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Jimmy K -
Sears Technician
February 04, 2012
A:

Thanks Jimmy, Yes, I would appreciate the you sharing how to troubleshoot.

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Burton -
February 05, 2012
A:

Burton, if the wiring connections between the hose and the canister are secure the first voltage test is between the white and black wires that attach to the canister. You should have 120 volts ac across the white and black wires. If you have this voltage, the switch in the handle is ok and the canister is getting the voltage to run the motor. If you don't have the voltage the switch in the handle is bad. Reply with details of what you have tested and we will go forward if needed. I need to know the voltage readings to direct your next test.

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Jimmy K -
Sears Technician
February 06, 2012
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