Model #11620812003 KENMORE Vacuum, Canister

  • Vacuum Cleaner
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  • Hose And Attachments
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  • Power Cord Reel
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Question and Answers

Q:

Sears Canister vacuum cleaner, Model 116.20812003 which appears to have a bad connection between the handle assembly and the wand extension.

A:

I definitely want like to help you when it comes to getting as much information as possible to fix the problem you may be having with your vacuum cleaner. I have attached a link below to manage my life that can be helpful to you. Hope it helps!

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Maira -
November 21, 2010
A:

Thank you for your question.

I can understand you problem with the vacuum cleaner, when it is not working correctly.

If you can isolate the connection it is for sure, then you can replace lower wand assembly with the cord that plugs into the handle. There is also one at the bottom where it plugs into the power mate harness.

  • You can replace the wire harness in the handle assembly, with out replacing the whole handle.

  • You can replace the wand assembly which plugs into both of the connections. And this may correct the problem without dismantling the handle or Power Mate.

I hope this will help.

Thank you for using Manage My Life.

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Sam A -
Sears Technician
November 22, 2010
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Q:

Do you think the Powermate motor is bad?

A:

Based on your details it sounds like the motor is bad providing there's not something caught in the end of the roller causing extreme friction preventing the motor from spinning freely. If the motor shaft cannot be spun freely by hand with the belt removed, replace the motor.

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Joey S -
Sears Technician
January 28, 2010
Q:

You did not send me a return label if the part was not right. It's not an assembly. How do I get my money and postage back on this part and get the right part I need.

A:

You need to call Sears Parts Direct and explain to them what you got and what you need. They will send you the correct part and issue credit for what you bought. The phone number for Sears Parts Direct is 1-800-366-7278.

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Jimmy K -
Sears Technician

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