Model #11097751800 KENMORE ELITE Residential Dryer

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Question and Answers

Q:

Kenmore HE5 Gas Dryer - Not Heating

A:

Having your dryer malfunction and display error codes can be very frustrating. I would suggest that you provide a little more information such as the make and complete model number of your product, so your expert will be able to provide you with the best possible answer. Just click on reply down below, where you can provide the additional information.

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Julio -
May 10, 2013
A:

Thanks Julio! The dryer is a Kenmore Elite HE5 Gas Dryer - Model # 110.97751800

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ed -
May 10, 2013
A:

Thank you for your question.  I am sorry you are having a problem with your He gas dryer. 

A model number always helps but from the description of the problem I suspect the gas coils or the gas valve is at fault.

The ignitor glows so there is voltage to the igniter which means the thermal cut-off and thermostats are likely okay.

You say the first time the ignitor glows there is a flame but then the next cycle the ignitor will glow but there is no flame.  When the ignitor glows brightly at some point there should be a audible click from the flame sensor.  Listen for a faint hum or buzz from the valve.  The problem can be the coils or the valve and it is difficult to determine which is the problem.  If  you hear a faint hum or buzz from the coils with no flame then the valve is likely at fault.  If you hear nothing then the coils are likely at fault. 

If you reply below with a complete model number I can offer more information on the parts and cost.  Replacing the valve or coils can be a do-it-yourself project of medium difficulty.  Caution: Before attempting any repair, unplug the dryer first. 

Thank you for using Manage My Life.  

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Fred M -
Sears Technician
May 12, 2013
A:

Thank you Fred! Here is the Model # 110.97751800

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ed -
May 12, 2013
A:

The lower access panel can be removed and then you can visually check if the ignitor is glowing or not. If the ignitor doesn't glow then the thermal fuse should be checked. If the ignitor glows then when it clicks off listen to the coils for a hum or buzz noise.

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Fred M -
Sears Technician
May 13, 2013
A:

The ignitor is glowing and for about 10 minutes there is a flame. Then only the ignitor is glowing and no flame. There is no buzz or hum in the coils at that point. From your previous post I think the coils need replacing.

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ed -
May 15, 2013
A:

The ignitor glowing indicates there is voltage. The ignitor should click off after a minute of so. It should not glow constantly for 10 minutes. When the ignitor clicks off then the coils should open to allow gas for the flame. The coils would be the place to start if the ignitor is clicking off and there is no flame.

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Fred M -
Sears Technician
May 18, 2013
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Q:

Dryer heats for a few minutes then cuts off

A:

I know how important it is to have a good working dryer in the home so that you can dry your freshly washed clothes. I am sorry for the inconvenience and I did manage to find a link with a similar question. Click here for the link. The expert will respond within two business days. Thank you for your patience!

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Joseph P. -
April 24, 2013
A:

There is a possibility that you have a problem with exhaust air flow that is causing this failure. Check the exhaust vent air duct path to the outside of your home. Check the lint screen as well. Wash the lint screen with water and a soft bristle brush to clean fabric softener residue off. That fabric softener residue is difficult to see but it can restrict exhaust air flow.

 

That basic troubleshooting for exhaust air flow should not be overlooked.

 

That being said, the most likely cause of your failure based on symptoms is weak gas valve coils (kit part 279834). Those coils are likely strong enough to open the gas valves when starting the dryer from a cold start. Once the coils heat up, they are probably not strong enough to continue to open the gas valves on subsequent ignition attempts. This seems to describe your situation.

 

If you agree with that assessment, you can order the gas valve coils from this page: Gas Valve Coil Kit 279834.  Unplug the dryer and shut off the gas supply before accessing internal components and replacing parts.

 

I hope that this information helps. If you need more assistance, reply with additional details.

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Lyle W -
Sears Technician
April 25, 2013
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Q:

I've replaced the high limit thermostat, thermal cut-off, flame sensor, and machine control electronics and dryer still heats for a few minutes then cuts off.

A:

It sounds like you have done more than enough to try to get the Kenmore dryer working properly. I am providing a link on a similar issue which may be helpful while waiting for an expert to responds to your questions on your specific model.  Click here to view link:  Dryer heating problems.  Thanks for your patience.

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Anna T -
April 24, 2013
A:

There is a possibility that you have a problem with exhaust air flow that is causing this failure. Check the exhaust vent air duct path to the outside of your home. Check the lint screen as well. Wash the lint screen with water and a soft bristle brush to clean fabric softener residue off. That fabric softener residue is difficult to see but it can restrict exhaust air flow.

 

That basic troubleshooting for exhaust air flow should not be overlooked.

 

That being said, the most likely cause of your failure based on symptoms is weak gas valve coils (kit part 279834). Those coils are likely strong enough to open the gas valves when starting the dryer from a cold start. Once the coils heat up, they are probably not strong enough to continue to open the gas valves on subsequent ignition attempts. This seems to describe your situation.

 

If you agree with that assessment, you can order the gas valve coils from this page: Gas Valve Coil Kit 279834.  Unplug the dryer and shut off the gas supply before accessing internal components and replacing parts.

 

I hope that this information helps. If you need more assistance, reply with additional details.

Read More
Lyle W -
Sears Technician
April 25, 2013
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