Model #11096551220 KENMORE Residential Dryer

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Question and Answers


put new element and thermostat and still dont work . electric dryer model 110.96551220


I can appreciate your efforts to resolve this problem you're having with your dryer.  Seeing that you've replaced the heating element you will likely find a faulty thermal cutoff.  I have located a link that will discuss your situation in more detail.  Click here to view the link.  Though this link discusses a different model number,
the mechanics are likely going to be very similar.Keep in mind that an expert will be
responding within the next two business days if not sooner and will likely offer you more information and
instruction.  If you feel you would need further assistance,  or if you feel like you would be more comfortable
having an expert resolve your issue, I would strongly recommend Sears Home When you do,
make sure to take advantage of their 10% off coupon available to you for making your Sears Service appointment on line.  
Click here to open to their page for home service.  I hope this will help you and have a nice day.

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Henry -
May 30, 2013

Thank you for submitting your question. I understand your concern and I will be happy to assist you. There are several parts that aide the dryer in heating. You could be experiencing an issue with the thermal fuse key#9 (3392519), operating thermostat key#8 (3387134), high limit thermostat key#15 (3390291), or the thermal cut-off ky#21 (279816). If you replaced the high limit thermostat, you'll want to replace the thermal cut-off and vice versa. I recommend testing the other parts with an ohms/volt meter for proper continuity. Detattach the parts and test them at room temperature. You'll want to get a reading of zero ohms for all the parts listed above. Remember to unplug the dryer before performing any test or repairs. You can order parts from our Sears Parts Direct web site. I hope this helps. Please reply back to this thread if you require further assistance. Thank you for using Manage My Life.

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Tykara -
Sears Technician
May 31, 2013
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Why is my Kenmore dryer not heating?


On something like this you will need to use a volt/ohm meter to diagnose the problem. Voltage to 1 leg of the element L1 comes from the timer & goes through the thermal cutoff, operating thermostat & hi-limit thermostat. All of these components must show closed continuity. The L2 leg goes through the motor switch. This is what provides 220volts to the heating element. If you find an open thermal cutoff be sure to check for a blocked or restricted exhaust vent before replacing. Also, be sure you have 220volts supplied to the dryer, an electric dryer will run but not heat if one of the double 30 amp breakers trip.

Remember to use extreme caution when working with voltage & to disconnect power before attempting repairs.

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biker dave -
Sears Technician
December 10, 2009

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