Model #11092597210 KENMORE Residential Washers

  • Top And Cabinet
    3 Results
  • Rear Panel
    3 Results
  • Agitator, Basket And Tub
    3 Results
  • Control Panel
    3 Results
  • Motor And Pump
    3 Results
  • Machine Base
    3 Results
  • Wiring Harness
    3 Results
  • Water System
    3 Results
  • Brake And Drive Tube
    3 Results
  • Gearcase
    3 Results
  • Miscellaneous
    3 Results
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Error Codes

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Question and Answers

Q:

On a Kenmore washer 110.9259721 the motor coupling has disintegrated. The timer does not function.

A:

Additional information: Kenmore washer 110.92597210. Drive motor coupling (P/N 3364003) disintegrated. Tub would not drain. Drive motor would not start. Drive motor turned freely by hand. Fill worked. Checked drive motor windings with VOM. They are good. Checked thermal cutoff inside drive motor with VOM. It is good. Checked start cap on drive motor with VOM. It is good. Removed and re-installed timer. The timer motor does not turn the timer dial. (I did not check the timer motor with the VOM. I guess I should, but I do not have a circuit diagram for the timer motor and do not know what kind of motor it is.) I can turn the dial manually and hear the drive motor start and stop at the correct times in the cycle. The machine fills and drains. Even though the timer is not turning (by itself) the drive motor starts turning as soon as the tub is filled. After that I must turn the dial by hand to start and stop the drive motor. Did the failure of the coupling somehow affect the timer motor? The wiring diagram shows the timer connected to the thermal cutoff in the drive motor to the white 115 V wire. So the timer circuit does not go through the control board on the drive motor. I need a new coupler, but do I need a new timer?

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Gregmanagemylife -
September 24, 2013
A:

Thanks for contacting ManageMyLife.com. I understand how frustrating it is having trouble with your washer not working. We are here to help. Replacing the coupler will engage the motor for agitating and spinning. Also, with the broken coupler, you should hear the motor spinning during the agitation and spin part of the cycle. If the washer is silent, there may be additional problems. Therefore, if you here a noise from the motor during the complete cycle, just replace the coupler. The coupler part number is 285753A. The images below shows how to replace the coupler. I hope this helps.

To order washer parts, please visit SearsPartsDirect.com with the model number.

Please feel free to let me know if you need further assistance. We are always here to help.

Thank you for using ManageMyLife.com.
 

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John H -
Sears Technician
September 25, 2013
A:

I agree and am in the process of replacing the coupling. Do you have a comment on the timer? It does not move.

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Gregmanagemylife -
September 25, 2013
A:

The timer motor not advancing is usually a bad timer. However, if the voltage is missing to the timer motor the timer will not advance. The timer schematic on the image below, may help you test for voltage to the timer motor.

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John H -
Sears Technician
September 26, 2013
A:

I checked the timer. I unplugged the power cord. I unplugged the two black timer wires from the connector inside the timer assembly. The resistance is 2.5 K-ohms between the two black wires leading into the motor. I reconnected the two black wires to the connector inside the timer assembly. I plugged in the power cord. I manually advanced the timer to the spin cycle and ensured that the drive motor was running. The voltage between the two black wires is 118.5 V. Is the timer bad?

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Gregmanagemylife -
September 27, 2013
A:

Since there is voltage to the timer motor, the motor should be advancing the timer. That is not happening, so replace the timer.

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John H -
Sears Technician
September 28, 2013
A:

Here is the resolution. I replaced the disintegrated motor coupling. That restored the agitate and spin functions. The timer dial was not turning. The timer motor WAS turning. The pawl that drives the timer cam had slipped off the cam drive gear. I repositioned the pawl. Now the washing machine is working properly. I am not sure how the pawl slipped down between the cam drive gear and the timer housing. It may have happened when I disassembled the timer assembly, or it may have slipped in there by itself � highly unlikely. I will know if it slipped by itself because the problem will recur. Thank you for terrific support and patience.

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Gregmanagemylife -
October 04, 2013
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Q:

How do I replace the dog agitators on my Kenmore washer model 110.92597210?

A:

To remove the agitator from this model of Kenmore washer, follow these steps:

  1. Unplug the washer to disconnect electrical power.
  2. Remove the softener dispenser from the top of the agitator. It should just snap off.
  3. Pull off the agitator cap.
  4. Remove the bolt that you will find under the agitator cap.
  5. Pull the agitator up and off. Sometimes the agitator may stick due to media buildup. You may need to use significant force to pull the agitator up and off. I suggest wearing gloves to protect your hands.
You can view a parts diagram of your washer below. This diagram may help you see how the agitator is attached. If you need more help, resubmit your question with additional details.

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Landell -
Sears Technician
December 03, 2009
Q:

How to access the drain pump on my Kenmore top loading washer?

A:

Answer to my own question: I figured it out, it is a Washing Machine Drive motor to transmission coupling. The rubber piece has deterioratied to the point that the motor is spinning but the pump is not. This is literally a $2 rubber gasket but you have to buy it with the two plastic/metal ends that it fits into, figure in an additional $27 overnight shipping charge and the whole thing comes to $42, better than a new washer though. Order parts on repairclinic.com, used them once before for a dishwasher part. Their website is comprehensive and they ship when they say they do.

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rkilduff -
July 18, 2009
A:

There is not service manual available. The back panel is not designed to be removed for service. The pump is easy to replace.

In order to access the pump, the washer cabinet assembly will have to be removed from the base. DO NOT ATTEMPT TO REMOVE THE REAR PANEL. The pump is very easy to remove and replace. The pump is held on by two (2) clips. Be sure to have all the water drained before removing the pump hoses. Note: There will be a lot of residual water left in the sump and pump. Have a pan handy to catch the remaining water once the hose is disconnected.

The clicking noise could be from the pump or the motor is not running continuously causing it to start and coast, start and coast but very rapidly which will sound like a clicking noise. If this is happening, check for a loose wire connection at the motor and at the timer. NOTE: Disconnect the power cord before removing the cabinet.

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Joey S -
Sears Technician
July 21, 2009
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