Model #11085089400 KENMORE ELITE Residential Dryer

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Question and Answers

Q:

dryer is overheating 11085089400

Q:

Kenmore Elite Dryer Model door handle repair and replacement 110.85089400

A:

Thank you for choosing Sears Parts Direct. I will be happy to help with your dryer. Upon researching model110.85089400; Open the dryer door and screw the 2 screws securing the old handle. Next put in new handle in place and secure it with the same screws.

I trust this information will help you, Thank you for choosing Sears.

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Jeff Wallace Jr -
Sears Technician
December 02, 2014
Q:

HE4 Kenmore Elite Dryer, Model 11085087400 - Console on B/O until end of January. Trying to replace interface board from another color console.

A:

Thank you for your question. I am sorry that getting your dryer fixed has become such a long process. Without a model number of the other dryer, I cannot check the parts to see if they are compatible. The time frame that manufacturers begin to stop manufacturing replacement parts or authorizing substitute parts can vary.  You can always check the availability of parts at Sears Parts Direct yourself, without using the phone.  I am attaching images below with the wiring schematics and instructions to access and replace the electronics. If further help is needed, please reply. Thank you for using Manage My Life.

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Barbara H. -
Sears Technician
October 04, 2013
A:

My part number is 11085087400, the other two used dryers i am looking at to swap one of the consoles with is 11085088400 and 11085089400. I am making an assumption that the last four numbers are the color code as mine is pacific blue and the other two are champagne and sedona. Do you agree with this statement? From your diagram it appears that the console electronics are removable from the color specific console cover by releasing seven plastic latches. Therefore it sounds feasible that if I decided to purchase a used dryer I could switch console electronics and be back in business. Do you agree with this statement? Can you please confirm Console Assembly 8558763 is truly on backorder and not obsolete? Again, I am making an assumption that if it says it is on backorder, it actually is on backorder. Do you agree with this statement? This is very important for me to know as I don't want to wait four months for the part to be available, repurchase the Service Smart agreement and find out it is actually obsolete. I would rather wait and get the warranty and the other provisions for the next year than buy a used one that I may have the same issue with down the road. Thank you for your advice and help! Jeff

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jeff -
October 05, 2013
A:

I own a Kenmore Elite HE4 Dryer (Sedona) Model Number 11085089400. The console needs to be replaced. When the repair tech came out in July, it was on backorder for Aug 30. Then the backorder got moved to Oct 28. Today I called to confirm that it would be in, and am told that it is now moved to Dec 2. I spent a lot of money last year to fix the washer and would like to keep the matching set. I want this part!! I have also looked all over for a used dryer to take the part out of, but am having less luck than the above persons. Today I have been on hold for 22 minutes and now 15 more trying to speak with a supervisor. I am not happy with the customer service or assistance in finding a solution. Please advice on how we can get this fixed!! Thank you.

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Jeannine -
October 16, 2013
A:

I have yet to receive a response to my response to the tech Barbara H. or any other tech. I have made numerous phone calls myself to Sears and have been assured that this part is being fabricated by their vendor. But when I asked if they could confirm that the part is actually in the process of being fabricated I've been given the answer that they cannot talk or email the vendor or communicate with them in any way except to place an order for the part. This may be true for the parts ordering person with Sears, but I find it hard to believe a supervisor at Sears cannot contact and speak with a live person at their manufacturer's location. It sounds like the above person has had their date to receive the console pushed out three times now which makes me wonder what the true issue is. I would sincerely appreciate an honest answer from a supervisor at Sears that would confirm in some manner with their supplier about the true availability of this part. In the meantime, we can only use our dryer one time, then unplug it for a few hours, plug it back in, then use it again. We have a matching set also, with the pedestals that cost us over 3k eight years ago. Please give me the courtesy of a response to my concerns Sears. Thank you!

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jeff -
October 16, 2013
A:

Is there no tech or tech supervisor that will address my concerns? I feel like I am spinning my wheels. How long has this part been on backorder by Sears and is it truly being manufactured?

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jeff -
October 29, 2013
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